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Author
Soussan Djamasbi
;
Eleanor T. Loiacono
;
Yitzhak Mendelson
Title
Affect feedback during crisis and its role in improving IS utilization
Type
Conference Article
Year
2010
Publication
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings
Abbreviated Journal
ISCRAM 2010
Volume
Issue
Pages
Keywords
Hardware
;
Affect
;
Call centers
;
Controlled environment
;
Controlled laboratories
;
Crisis decisions
;
Research questions
;
Information systems
Abstract
This research looks at a portion of a larger research question, which is does including affect feedback into an existing 911 call taking process improve IS utilization? The first step is to look at the impact of affect feedback in a controlled environment so that possible issues that could arise can be mitigated early on before actual implementation in a call center is performed. This paper focuses on the first step, a controlled laboratory experiment, which is explained in the methodology section of this paper.
Address
Worcester Polytechnic Institute, United States
Corporate Author
Thesis
Publisher
Information Systems for Crisis Response and Management, ISCRAM
Place of Publication
Seattle, WA
Editor
S. French, B. Tomaszewski, C. Zobel
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
Medium
Track
Human-Computer Interaction
Expedition
Conference
7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
453
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