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Author
Elizabeth Avery Gomez
;
Murray Turoff
Title
Interoperable communication: An analysis of SMS text-message exchange
Type
Conference Article
Year
2007
Publication
Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers
Abbreviated Journal
ISCRAM 2007
Volume
Issue
Pages
45-50
Keywords
Message passing
;
Bottom up approach
;
Community responders
;
Crisis management
;
Governmental agency
;
Interoperable communications
;
Theory of Planned Behavior
;
Training and simulations
;
Training applications
;
Text messaging
Abstract
Achieving interoperable communication across governmental agencies and jurisdictions remains a challenge and is simply taking time to implement. Initiatives to support agency interoperability continue. However, community responders remain in need of two-way device quick response tactics. SMS text-messaging is one viable interoperable communication technology that provides a bottom-up approach while offering benefits for everyday use. This research in progress studies the use of a web-based SMS text-message training application, designed to simulate two-way SMS text-message exchange. Speech Act Theory and the Theory of Planned Behavior are leveraged to carefully measure SMS text-message exchange. The overarching crisis scenario takes the role of the local community responder. Initial qualitative pilot results are presented and discussed, including next steps for this ongoing research.
Address
New Jersey Institute of Technology, United States
Corporate Author
Thesis
Publisher
Information Systems for Crisis Response and Management, ISCRAM
Place of Publication
Delft
Editor
B. Van de Walle, P. Burghardt, K. Nieuwenhuis
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
9789054874171; 9789090218717
Medium
Track
HOPS
Expedition
Conference
4th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
532
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