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Author
Christine Owen
;
Jan Douglas
;
Gregory Hickey
Title
Information flow and teamwork in Incident Control Centers
Type
Conference Article
Year
2008
Publication
Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management
Abbreviated Journal
ISCRAM 2008
Volume
Issue
Pages
742-751
Keywords
Fires
;
Information systems
;
Personnel training
;
Surveys
;
Conference sessions
;
Incident Management
;
Incident management team
;
Information flows
;
Quality of interaction
;
Teamwork
;
Training simulation
;
Wildfire
;
Human resource management
Abstract
This paper reports research in progress into a study of information flow and teamwork in Incident Management Teams (IMTs) in Australia. The research project, funded by the Bushfire Co-operative Research Centre. The overall research design includes interviews with experienced personnel, observations of real-time incidents and training simulations and a national questionnaire of incident management practices. Data reported in this conference session will focus on a sample of observation data conducted in two training simulations of a wildfire incident. Observations were video recorded and key IMT members wore lapel microphones. Video data has been coded for use of artifacts (e.g., maps, status boards) and room movement. Audio data has been coded for by the quantity and quality of interactions within and between IMT functions. The presentation aims to contribute to an understanding of what enables and constrains effective teamwork and information flow within Incident Control Centers (ICCs) in Australia.
Address
Bushfire Co-operative Research Centre, University of Tasmania, Australia
Corporate Author
Thesis
Publisher
Information Systems for Crisis Response and Management, ISCRAM
Place of Publication
Washington, DC
Editor
F. Fiedrich, B. Van de Walle
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
9780615206974
Medium
Track
Studies of Command and Control Systems
Expedition
Conference
5th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
824
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