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Author | Cláudio Sapateiro; Pedro Antunes | ||||
Title | An emergency response model toward situational awareness improvement | Type | Conference Article | ||
Year | 2009 | Publication | ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives | Abbreviated Journal | ISCRAM 2009 |
Volume | Issue | Pages | |||
Keywords | Information systems; Model structures; Risk management; Business continuity; Contingent factors; Emergency management; Emergency response; Emergency scenario; High reliability organizations; Situation awareness; Situational awareness; Emergency services | ||||
Abstract | When facing emergency scenarios, several contingent factors may strongly condition the pre-defined response procedures. The proposed approach takes the perspective that an emergency response tool may guide the response effort. The tool adopts a conceptual model grounded on existing situation awareness models and research work done with High Reliability Organizations. The model structures the emergency management process in a set of dimensions that should be collaboratively correlated by the involved participants in order to mitigate the disruptive situation. An instantiation of the proposed approach is also described in the paper, focusing on IT service desk teams addressing emergency incidents that may compromise business continuity. | ||||
Address | Systems and Informatics Department, Polytechnic Institute of Setúbal, Portugal; Informatics Department, Faculty of Sciences, University of Lisbon, Portugal | ||||
Corporate Author | Thesis | ||||
Publisher | Information Systems for Crisis Response and Management, ISCRAM | Place of Publication | Gothenburg | Editor | J. Landgren, S. Jul |
Language | English | Summary Language | English | Original Title | |
Series Editor | Series Title | Abbreviated Series Title | |||
Series Volume | Series Issue | Edition | |||
ISSN | 2411-3387 | ISBN | 9789163347153 | Medium | |
Track | Open Track | Expedition | Conference | 6th International ISCRAM Conference on Information Systems for Crisis Response and Management | |
Notes | Approved | no | |||
Call Number | Serial | 913 | |||
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