toggle visibility Search & Display Options

Select All    Deselect All
 |   | 
Details
   print
  Records Links
Author (up) Adam Widera; Sandra Lechtenberg; Gaby Gurczik; Sandra Bähr; Bernd Hellingrath pdf 
  Title Integrated Logistics and Transport Planning in Disaster Relief Operations Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 752-764  
  Keywords Humanitarian Logistics; Logistics Planning; Transport Planning; Use Case; Simulation; Routing  
  Abstract Decision making in the area of humanitarian logistics and supply chain management often suffers because of the interrelations between planning horizons, tasks, and crisis management lifecycle phases. In this paper, we present a method, an exemplary prototypical implementation and its evaluation within a relief organization. Based on a structured literature analysis (a review of existing information systems as well as a consideration of ongoing research projects), basic requirements for an integrated logistics and transport planning approach were derived. Together with end-user involvement, these results were used to design and prototype a concept of an appropriate information system, which was applied and evaluated in a tabletop exercise. The generated results are promising in terms of having a positive impact on the logistics effectiveness. In combination with the identified limitations, our results promise to have an impact on future ISCRAM research.  
  Address Chair of Information Systems and Supply Chain Management, University of Münster; German Aerospace Center, Institute of Transportation Systems  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Logistics and Supply-Chain Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1508  
Share this record to Facebook
 

 
Author (up) Alexander Gabriel; Simon Schleiner; Florian Brauner; Florian Steyer; Verena Gellenbeck; Ompe Aimé Mudimu pdf 
  Title Process modelling of physical and cyber terrorist attacks on networks of public transportation infrastructure Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 390-399  
  Keywords Cyber-attack; (counter-)terrorism; process modelling; decision support; critical infrastructure  
  Abstract Recent events have demonstrated the vulnerability of IT-systems of different companies, organisations or even governments to hacker attacks. Simultaneously, information technologies have become increasingly established and important for institutions of various branches. With respect to modern terrorism developments, cyber-attacks may be used to physically harm critical infrastructures. This leads to a new dimension of cyber-attacks called “terrorist cyber-attacks”. This research-in-progress paper aims to develop a process model for data acquisition and support of decision making that seeks to enhance the security of public transportation in the context of counterterrorism. Therefore, a generic process model for terrorist cyber-attacks – produced in the research project RE(H)STRAIN1 – is intro-duced as a basis for a decision support system (DSS). In the future, such models could improve the decision process by comparing the effectiveness of different security measures.  
  Address TH Koeln – University of Applied Sciences; University of Wuppertal  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Protection Models For Complex Critical Infrastructures Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1474  
Share this record to Facebook
 

 
Author (up) Andreas Lotter; Florian Brauner; Alexander Gabriel; Frank Fiedrich; Stefan Martini pdf 
  Title New Decision-Support Framework for Strengthening Disaster Resilience in Cross-Border Areas Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 412-419  
  Keywords Cross-border events; cross-border resilience; information management; interorganizational cooperation; disaster resilience  
  Abstract The improvement of disaster resilience in cross-border areas causes special challenges. Involved countries use different structures in their civil protection systems and have to work together facing more difficult conditions than in local incidents. Furthermore, in the past involved countries mainly worked individually and focused on the concerned areas in their territories regardless transnational activities. The project INCA will develop a resilience framework to support decision-makers. The framework will focus on information management, the implementation of volunteers and the needs of citizens who are receiving medical care. Therefore, a case study region on the German-French border was defined and a scenario-based approach will be used to investigate resilience opportunities through disaster collaboration. The tested scenario is a transnational long-lasting power-outage in the German-French region.  
  Address University of Wuppertal, Germany; TH Köln – University of Applied Sciences, Germany  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Protection Models For Complex Critical Infrastructures Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1476  
Share this record to Facebook
 

 
Author (up) Andrés Moreno; Philip Garrison; Karthik Bhat pdf 
  Title WhatsApp for Monitoring and Response during Critical Events: Aggie in the Ghana 2016 Election Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 645-655  
  Keywords social media analysis; election monitoring; crisis prevention; WhatsApp; Ghana; mobile instant messaging  
  Abstract Mobile Instant Messaging platforms like WhatsApp are becoming increasingly popular. They have expanded access to digital text, audio, picture, and video messaging. Integrating them into existing crisis monitoring and response platforms and workflows can help reach a wider population. This paper describes a first attempt to integrate WhatsApp into Aggie, a social media aggregating and monitoring platform. We report on the deployment of this integration during Ghana’s 2016 election, along with Twitter, Facebook, and RSS. The WhatsApp messages collected by Aggie during the election improved the eË™ectiveness of the monitoring eË™orts. Thanks to these messages, more incidents were found and escalated to the Electoral Commission and security forces. From interviews with people involved in monitoring and response, we found that the WhatsApp integration helped their coordination and monitoring activities.  
  Address United Nations University Institute for Computing and Society  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Social Media Studies Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1498  
Share this record to Facebook
 

 
Author (up) Andrew J. Hampton; Shreyansh Bhatt; Alan Smith; Jeremy Brunn; Hemant Purohit; Valerie L. Shalin; John M. Flach; Amit P. Sheth pdf 
  Title Constructing Synthetic Social Media Stimuli for an Emergency Preparedness Functional Exercise Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 181-189  
  Keywords Social media; emergency preparedness; synthetic microblog corpus; disaster response training  
  Abstract This paper details the creation of a massive (over 32,000 messages) artificially constructed ‘Twitter’ microblog stream for a regional emergency preparedness functional exercise. By combining microblog conversion, manual production, and a control set, we created a web-based information stream providing valid, misleading, and irrelevant information to public information officers (PIOs) representing hospitals, fire departments, the local Red Cross, and city and county government officials. Addressing the challenges in constructing this corpus constitutes an important step in providing experimental evidence that complements observational study, necessary for designing effective social media tools for the emergency response setting. Preliminary results in the context of an emergency preparedness exercise suggest how social media can participate in the work practice of a PIO concerning the assessment of the disaster and the dissemination of information within the emergency response organization and to the public.  
  Address University of Memphis; Wright State University; George Mason University  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Analytical Modeling and Simulation Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1456  
Share this record to Facebook
 

 
Author (up) Audrey Fertier; Aurélie Montarnal; Sébastien Truptil; Anne-Marie Barthe-Delanoë; Frédérick Bénaben pdf 
  Title A situation model to support collaboration and decision-making inside crisis cells, in real time Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 1020-1028  
  Keywords Crisis Management; Situation Model; Situation Awareness; Big Data  
  Abstract Natural and man-made hazards have many unexpected consequences that concern as many heterogeneous services. The GéNéPi project offers to support officials in addressing those events: its purpose is to support the collaboration in the field and the decision-making in the crisis cells. To succeed, the GéNéPi system needs to be aware of the ongoing crisis developments. For now, its best chance is to benefit from the ever growing number of available data sources. One of its goals is, therefore, to learn how to manage numerous, heterogeneous, more or less reliable data, in order to interpret them, in time, for the officials. The result consists on a situation model in the shape of a common operational picture. This paper describes every stage of modelling from the raw data selection, to the use of the situation model itself.  
  Address Centre Génie Industriel, Université de Toulouse, Albi, France; Laboratoire de Génie Chimique, Université de Toulouse, CNRS, INPT, UPS, Toulouse, France  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Response and Recovery Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1531  
Share this record to Facebook
 

 
Author (up) Benjamin Betting; Emilien Varea; Beatrice Patte-Rouland pdf 
  Title Smoke dynamics in compartment fires: large scale experiments and numerical simulations Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 879-889  
  Keywords Compartments fire, numerical simulations, FDS, smoke dynamics  
  Abstract Today, during compartments fire, the decision-making of the rescue teams is mainly based on human decisions, which are the results of gathered experiences. However, a perfect knowledge of the situation, its evolution over time and the dangers that may appear is impossible. The transition between a localized fire and a generalized fire can take several forms. One of the most important vectors in the propagation of combustion for compartment fires is smoke due to its high temperature and the large amounts of energy it contains. Despite its extreme danger, smoke remains important to study because it convey valuable information, especially on the appearance of thermal phenomena feared by firemen. To carry out this study, a large scale experimental cell is used. A burner fueled with propane produces hot fumes in a so-called “real fire” configuration. All the measurements carried out are compared with LES (Large Eddy Simulation) simulations of the experiment using FDS. The numerical component allows defining scenarios (fire fully developed, fire under ventilated ...), which are verified by the experiments. The dual competence numerical /experimental data is essential in this type of study since the experimental data suffer from a lack of resolution (spatial, temporal) but nevertheless represent information necessary for validating the codes.  
  Address Normandie Univ, INSA Rouen, UNIROUEN, CNRS, CORIA, 76000 Rouen, France  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track New Technologies for Crisis Management Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1519  
Share this record to Facebook
 

 
Author (up) Binxu Zhai; Jianguo Chen pdf 
  Title Research on the forecasting of Air Quality Index (AQI) based on FS-GA-BPNN: A case study of Beijing, China Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 307-321  
  Keywords Feature Selection; Genetic Algorithm; Backpropagation Neural Network; Air Quality Index; forecasting  
  Abstract The analysis and forecasting of eminent air quality play a significant role in municipal regulatory planning and emergency preparedness. In this paper, a FS-GA-BPNN model forecasting the daily average Air Quality Index (AQI) is proposed. Special procedures for feature extraction to find more potential significant variables and feature selection to remove redundant information and avoid overfitting are conducted before modelling. Three different models – BPNN, GA-BPNN and FS-GA-BPNN are established to compare the prediction accuracy, generalization ability and reliability. 17 parameters involving pollutant concentration, meteorological elements and surrounding factors are found essential for the method effectiveness. The result shows that the FS-GA-BPNN model generally performs superior to ordinary BPNN, suggesting the necessity of extensive data mining and feature extraction for successful machine learning. The results of this paper can help to conduct air quality pre-warning system and improve the emergency planning process of extreme weather events.  
  Address Institute of Public Safety Research, Department of Engineering Physics, Tsinghua University, Beijing, China  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Planning, Foresight and Risk analysis Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1466  
Share this record to Facebook
 

 
Author (up) Briony Gray; Mark J. Weal; David Martin pdf 
  Title Social Media during a Sustained Period of Crisis: The Case of the UK Storms Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 633-644  
  Keywords Social media; disaster management; conceptual framework; emergency coordination; information overload  
  Abstract This paper analyses the social media communications surrounding the 2015 – 2016 series of winter storms in the UK. Three storms were selected for analysis over a sustained period of time; these were storms Desmond, Eva and Frank which made landfall within quick succession of one another. In this case study we examine communications relating to multiple hazards which include flooding, evacuation and weather warnings using mainstream media content such as news stories, and online content such as Twitter data. Using a mixed method approach of content analysis combined with the application of a conceptual framework, we present (i.) the network of emergency responders managing events, (ii.) an analysis of crisis communications over time, and (iii.) highlight the barriers posed to effective social media communications during multi-hazard disasters. We conclude by assessing how these barriers may be lessened during prolonged periods of crisis.  
  Address University of Southampton  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Social Media Studies Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1497  
Share this record to Facebook
 

 
Author (up) Carolin Klonner; Melanie Eckle; Tomás Usón; Bernhard Höfle pdf 
  Title Quality Improvement of Remotely Volunteered Geographic Information via Country-Specific Mapping Instructions Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 939-947  
  Keywords OpenStreetMap; country-specific mapping instructions; VGI; quality; disaster  
  Abstract Volunteered geographic information can be seen as valuable data for various applications such as within disaster management. OpenStreetMap data, for example, are mainly contributed by remote mappers based on satellite imagery and have increasingly been implemented in response actions to various disasters. Yet, the quality often depends on the local and country-specific knowledge of the mappers, which is required for performing the mapping task. Hence, the question is raised whether there is a possibility to train remote mappers with country-specific mapping instructions in order to improve the quality of OpenStreetMap data. An experiment is conducted with Geography students to evaluate the effect of additional material that is provided in wiki format. Furthermore, a questionnaire is applied to collect participants’ socio-demographic information, mapping experience and feedback about the material. This pre-study gives hints for future designs of country-specific mapping instructions as well as the experiment design itself.  
  Address Institute of Geography, Heidelberg, Germany; Heidelberg Academy of Sciences and Humanities (HAW), Heidelberg, Germany; Heidelberg Center for the Environment (HCE), Heidelberg, Germany  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Prevention and Preparation Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1524  
Share this record to Facebook
 

 
Author (up) Charles Bailly; Carole Adam pdf 
  Title An interactive simulation for testing communication strategies in bushfires Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 72-84  
  Keywords Agent-based modelling and simulation; communication; crisis management; GAMA platform; serious game  
  Abstract Australia is frequently hit by bushfires. In 2009, the ”Black Saturday” fires killed 173 people and burnt hectares of bush. As a result, a research commission was created to investigate, and concluded that several aspects could be improved, in particular better understanding of the population actual behaviour, and better communication with them. We argue that agent-based modelling and simulation is a great tool to test possible communication strategies, in order to deduce valuable insight for emergency managers before new fires happen. In this paper, we extend an existing agent-based model of the population behaviour in bushfires. Concretely, we added a communication model based in social sciences, and user interactivity with the model. We present the results of first experiments with diË™erent communication strategies, providing valuable insight for better communication with the population during such events. This model is still preliminary and will eventually be turned into a serious game.  
  Address Grenoble-INP, LIG, Grenoble, France; Univ. Grenoble-Alpes, LIG, F-38000 Grenoble, France  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Analytical Modeling and Simulation Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1447  
Share this record to Facebook
 

 
Author (up) Christian Reuter; Marc-André Kaufhold; René Steinfort pdf 
  Title Rumors, Fake News and Social Bots in Conflicts and Emergencies: Towards a Model for Believability in Social Media Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 583-591  
  Keywords Social media; believability; measurement  
  Abstract The use of social media is gaining more and more in importance in ordinary life, but also in conflicts and emer-gencies. The social big data, generated by users, is partially also used as a source for situation assessment, e.g. to receive pictures or to assess the general mood. However, the information’s believability is hard to control and can deceive. Rumors, fake news and social bots are phenomenons that challenge the easy consumption of social media. To address this, our paper explores the believability of content in social media. Based on foundations of infor-mation quality we conducted a literature study to derive a three-level model for assessing believability. It summa-rizes existing assessment approaches, assessment criteria and related measures. On this basis, we describe several steps towards the development of an assessment approach that works across different types of social media.  
  Address University of Siegen, Institute for Information Systems  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Social Media Studies Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1492  
Share this record to Facebook
 

 
Author (up) Christian Siemen; Roberto dos Santos Rocha; Roelof P. van den Berg; Bernd Hellingrath; João Porto de Albuquerque pdf 
  Title Collaboration among Humanitarian Relief Organizations and Volunteer Technical Communities: Identifying Research Opportunities and Challenges through a Systematic Literature Review Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 1043-1054  
  Keywords Volunteer Technical Communities; Response Agencies; Disaster Management; Decision-Making; Humanitarian Logistics  
  Abstract Collaboration is the foundation to strengthen disaster preparedness and for effective emergency response actions at all levels. Some studies have highlighted that remote volunteers, i.e., volunteers supported by Web 2.0 technologies, possess the potential to strengthen humanitarian relief organizations by offering information regarding disaster-affected people and infrastructure. Although studies have explored various aspects of this topic, none of those provided an overview of the state-of-the-art of researches on the collaboration among humanitarian organizations and communities of remote volunteers. With the aim of overcoming this gap, a systematic literature review was conducted on the existing research works. Therefore, the main contribution of this work lies in examining the state of research in this field and in identifying potential research gaps. The results show that most of the research works addresses the general domain of disaster management, whereas only few of them address the domain of humanitarian logistics.  
  Address University of Münster, Münster, Germany; University of São Paulo, São Carlos, Brazil  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Future Trends Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1533  
Share this record to Facebook
 

 
Author (up) Christopher W. Zobel; Milad Baghersad; Yang Zhang pdf 
  Title Calling 311: evaluating the performance of municipal services after disasters Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 164-172  
  Keywords Resilience; Municipal Departments; 311 Service Center; Disaster; Critical Infrastructure  
  Abstract As part of a movement towards enabling smart cities, a growing number of urban areas in the USA, such as New York City, Boston, and Houston, have established 311 call centers to receive service requests from their citizens through a variety of platforms. In this paper, for the first time, we propose to leverage the large amount of data provided by these non-emergency service centers to help characterize their operational performance in the context of a natural disaster event. We subsequently develop a metric based on the number of open service requests, which can serve as the basis for comparing the relative performance of different departments across different disasters and in different geographic locations within a given urban area. We then test the applicability and usefulness of the approach using service request data collected from New York City’s 311 service center.  
  Address Virginia Tech  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Analytical Modeling and Simulation Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1454  
Share this record to Facebook
 

 
Author (up) Claire Laudy pdf 
  Title Rumors detection on Social Media during Crisis Management Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 623-632  
  Keywords Semantic information fusion; Uncertainty management; Ontology; Graph matching; conflict detection; rumors detection  
  Abstract Social Media monitoring has become a major issue in crisis and emergencies management. Indeed, social media may ease the sharing of information between citizens and Public Safety Organizations, but it also enables the rapid spreading of inaccurate information. As information is now provided and shared by anyone to anyone, information credibility is a major issue. We propose an approach to detect rumor in social media. This paper describes our work on semantic graph based information fusion, enhanced with uncertainty management capabilities. The uncertainty management capability enables managing the diË™erent level of credibility of actors of an emergency (diË™erent PSO oÿcers and citizens). Functions for information synthesis, conflicting information detection and information evaluation were developed and test during experimentation campaigns. The synthesis and conflicting information detection functionalities are very welcome by end-users. However, the uncertainty management is a combinatorial approach which remains a limitation for use with large amount of information.  
  Address Thales Research & Techology  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Social Media Studies Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1496  
Share this record to Facebook
 

 
Author (up) Clara Grimes; Mihoko Sakurai; Vasileios Latinos; Tim A Majchrzak pdf 
  Title Co-creating Communication Approaches for Resilient Cities in Europe: the Case of the EU Project Smart Mature Resilience Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 353-362  
  Keywords Resilience; cities, co-creation; communication; information  
  Abstract Cities face a wide range of risks. Potential threats range from natural disasters and the (relatively slow) environmental change, to man-made issues like extremism. To overcome such threats, cities ought to be resilient, capable of resisting problems, of adapting to new situations, and overcoming crises. Effective communication is particularly crucial for a resilient city. Rather than trusting that relevant stakeholders, municipal staff and citizens will intuitively communicate in the ideal way, cities should see communication as a strategic aspect of their resilience development. Thus, how resilient cities communicate should be strategically managed. In this paper, we present immediate results from an ongoing European project called Smart Mature Resilience. In this project, we work with seven cities towards the ultimate goal of developing a Resilience Management Guideline for all European cities. Moreover, we intend to set up a resilience backbone in Europe, which will be driven by effective communication between cities.  
  Address ICLEI European Secretariat; University of Agder  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Planning, Foresight and Risk analysis Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1470  
Share this record to Facebook
 

 
Author (up) Dat T. Nguyen; Firoj Alam; Ferda Ofli; Muhammad Imran pdf 
  Title Automatic Image Filtering on Social Networks Using Deep Learning and Perceptual Hashing During Crises Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 499-511  
  Keywords social media; image processing; supervised classification; disaster management  
  Abstract The extensive use of social media platforms, especially during disasters, creates unique opportunities for humanitarian organizations to gain situational awareness and launch relief operations accordingly. In addition to the textual content, people post overwhelming amounts of imagery data on social networks within minutes of a disaster hit. Studies point to the importance of this online imagery content for emergency response. Despite recent advances in the computer vision field, automatic processing of the crisis-related social media imagery data remains a challenging task. It is because a majority of which consists of redundant and irrelevant content. In this paper, we present an image processing pipeline that comprises de-duplication and relevancy filtering mechanisms to collect and filter social media image content in real-time during a crisis event. Results obtained from extensive experiments on real-world crisis datasets demonstrate the significance of the proposed pipeline for optimal utilization of both human and machine computing resources.  
  Address Qatar Computing Research Institute Hamad Bin Khalifa University Doha, Qatar  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Social Media Studies Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1484  
Share this record to Facebook
 

 
Author (up) E. Martina Granholm pdf 
  Title What about IT? Crisis Exercises for Multiple Skills Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 341-352  
  Keywords crisis exercise; information and communication technology; IT-practice; skills  
  Abstract Cooperation and interaction demands digital skills. In an agile context, there is no time for learning while doing, implicating that many of the skills need to be practiced beforehand. Since exercises are one way of enhancing skills needed in crisis situations, it is important to know what skills are practiced during the exercises. This review aims to understand what skills have been practiced during exercises conducted in Sweden between 2010 and 2014. Data was obtained from 15 evaluations of exercises including multiple actors. Most exercises practiced collaboration, communication, information and shared situation awareness skills. Results showed that 4 out of 15 had a specific goal in terms of technology use. Exercises with explicit technology goals are effective as a way to change opinions about the tool in question. The participants requests additional exercises specifically targeting routines and the use of technological tools.  
  Address Department of Information Systems and Technology, Mid Sweden University  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Planning, Foresight and Risk analysis Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1469  
Share this record to Facebook
 

 
Author (up) Edward J. Glantz; Frank E. Ritter pdf 
  Title Integrative Risk Identification Approach for Mass-Gathering Security Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 363-373  
  Keywords risk identification; risk management; resilience; agility; crisis; stadium security; mass-gathering security  
  Abstract Effective risk management begins with successful risk identification. Unfortunately, traditional approaches may lead to haphazard and incomplete results. To overcome this, we present a new integrative approach to improve risk identification that sequentially investigates protector-views and narrow scopes using literature review, ethnography, and subject matter expertise. This paper illustrates this approach by identifying man-made and natural threats to mass-gathering events in general, and stadium security as an example. Improving risk identification enhances resilience to known risks by enabling planning and development of targeted response strategies. Working from a more complete portfolio of risk resilience strategies may also improve flexibility and agility to respond to new and emerging risks.  
  Address The Pennsylvania State University  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Planning, Foresight and Risk analysis Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1471  
Share this record to Facebook
 

 
Author (up) Elina Ramsell; Sofie Pilemalm; Tobias Andersson Granberg pdf 
  Title Using Volunteers for Emergency Response in Rural Areas – Network Collaboration Factors and IT support in the Case of Enhanced Neighbors Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 985-995  
  Keywords Emergency response; IT suppor; volunteers; policy network collaboration  
  Abstract In public services, there is a trend to increasingly utilize collaborations with non-professional volunteers for certain tasks, one example being emergency response. In many of these collaborations, information technology (IT) is an essential tool, and inadequate IT support can have far-reaching consequences—including even the loss of lives. Since a volunteer is a different type of actor, and may have different technical requirements, compared to professionals, there is a need to explore how collaborations between professionals and volunteers can be successfully developed. This paper is based on a case study of the Enhanced Neighbor project, which uses volunteers as first responders in emergency response. The study highlights important factors to consider when involving volunteers, including how IT can foster the collaboration, and the volunteers’ needs for IT support.  
  Address Linköping University  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Response and Recovery Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1528  
Share this record to Facebook
 

 
Author (up) Erik A.M. Borglund pdf 
  Title The Role of Artefacts in Creating a Common Operational Picture During Large Crises Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 191-203  
  Keywords Artefactual multiplity; Artefacts; Common operational picture; Temporal command setting; Police operations; Staff  
  Abstract This paper is about the work that takes place during large police operations in different command post settings, and how artefacts are used in the collaborative process in creating a common operational picture (COP). We apply “artefactual multiplicity” as our analytical lens. An interpretative research approach has been applied in form of ethnographical field studies using observation and informal interviews as data collection techniques. The artefacts that have been studied are definable as common artefacts, i.e. artefacts that are commonly available in our work environment. Based upon the five separate studies, the artefacts studied are found to be very important as collaborative tools and many also have embedded visualization functionalities. The main contribution from this research is 1) extensive knowledge about how the artefacts are used in the establishment of the COP during large police operations, where the process of establishing the COP is, to a very large extent, dependent upon the artefacts’ collaborative and multiple functions; 2) the proposal and suggestion to study the whole staff and the artefacts used by the staff as one heterogeneous unit, as a record of activities. Studies of single artefacts in isolation reduce the possibility of seeing the full multiplicity of all the artefacts used within the staff, and the complexity of the intertwined web of artefactual functions.  
  Address Mid Sweden University  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Command and control studies Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1457  
Share this record to Facebook
 

 
Author (up) Erion Elmasllari; René Reiners pdf 
  Title Learning From Non-Acceptance: Design Dimensions for User Acceptance of E-Triage Systems Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 798-813  
  Keywords Triage; E-Triage; Survey on existing approaches; Acceptance of ICT; Design guidelines  
  Abstract As of 26 December 2016, seventeen electronic triage systems for disaster triage have been proposed in the ACM, IEEE, and ISCRAM publication databases. Most of these systems have remained inside the laboratory; the rest have disappeared entirely. Responders still prefer to do triage with paper tags from the 1960’s, while no research has been presented on why the proposed e-triage systems have not found acceptance and use in the field. Based on exhaustive literature research and on the findings from the four-year long, EU research project BRIDGE , this paper presents e-triage acceptance dimensions, analyzes the main reasons why proposed systems have been rejected, and guides designers towards upcoming, well-accepted e-triage systems.  
  Address User-Centered Ubiquitous Computing Fraunhofer FIT, Schloss Birlinghoven, 53754 Sankt Augustin, Germany  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track New Technologies for Crisis Management Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1512  
Share this record to Facebook
 

 
Author (up) Fatemeh Hendijani Fard; Cooper Davies; Frank Mauer pdf 
  Title Agile Emergency Responses Using Collaborative Planning HTN Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 857-867  
  Keywords Collaborative emergency response planning; emergency operations center; emergency response knowledge base; decision support systems; hierarchical task network  
  Abstract Emergency response planning is a complex task due to multiple organizations involved, different planning considerations, etc. Using artificial intelligence collaborative planning helps in the automatic planning for complex situations. Analyzing all impacting factors along with plans that are executable can facilitate the decision making in Emergency Operations Centers for an agile emergency response. A main component of a planner is a knowledge base. Although many systems are developed to support decision making in emergency response or recovery, they either focus on specific or small organizations, or rely on simulations. To the best of our knowledge, there is a gap that there is no common knowledge base for provincial level mass emergencies for automatic planners. The multiplicity of the emergency response documents and their structure makes the knowledge acquisition complex. In this paper, we explain the process of extracting knowledge based on hierarchical task networks and how it speeds up the reactivity to a disaster.  
  Address University of Calgary – Calgary AB  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track New Technologies for Crisis Management Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1517  
Share this record to Facebook
 

 
Author (up) Femke Mulder; Kees Boersma pdf 
  Title Linking up the last mile: how humanitarian power relations shape community e-resilience Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 715-725  
  Keywords Power relations; e-resilience; humanitarian disaster; social capital; Nepal  
  Abstract In this paper we present a qualitative, social network based, power analysis of relief and recovery efforts in the aftermath of the 2015 earthquakes in Nepal. We examine how the interplay between humanitarian power relations and e-resilience influenced communities’ ability to respond to the destruction brought about by the disaster. We focus in particular on how power dynamics affect online spaces and interactions at the hyper local level (or ‘the last mile’). We explain how civic technology initiatives are affected by these power relationships and show how their efforts may reinforce social inequalities – or be sidelined – if power dynamics are not taken into consideration. However, on the basis of a case study based power analysis, we show that when civic technology initiatives do strategically engage with these dynamics, they have the potential to alter harmful power relations that limit community e-resilience.  
  Address Vrije Universiteit Amsterdam  
  Corporate Author Thesis  
  Publisher Place of Publication Albi, France Editor Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Social Media Studies Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management  
  Notes Approved no  
  Call Number Serial 1505  
Share this record to Facebook
 

 
Author (up) Francesca Comunello; Simone Mulargia pdf 
  Title A #cultural_change is needed. Social media use in emergency communication by Italian local level institutions Type Conference Article
  Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal ISCRAM 2017  
  Volume Issue Pages 512-521  
  Keywords Social media; local level; emergency communication; barriers  
  Abstract We discuss the results of a research project aimed at exploring the use of social media in emergency communication by officers operating at a local level. We performed 16 semi-structured interviews with national level expert informants, and with officers operating at the municipality and province (prefectures) level in an Italian region (respondents were selected based on their involvement in emergency communication and/or emergency management processes). Social media usage appears distributed over a continuum of engagement, ranging from very basic usage to using social media by adopting a broadcasting approach, to deeper engagement, which also includes continuous interaction with citizens. Two main attitudes emerge both in the narrative style and in social media representations: some respondents seem to adopt an institutional attitude, while others adopt a practical-professional attitude. Among the main barriers to a broader adoption of social media, cultural considerations seem to prevail, along with the lack of personnel, a general concern toward social media communication reliability, and the perceived distance between the formal role of institutions and the informal nature of social media communication.  
  Address LUMSA University, Rome, Italy; Sapienza University of Rome, Italy  
  Corporate Author Thesis