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	Author	Nicolas Lalone; Jess Kropczynski; Andrea Tapia
	Title	The Symbiotic Relationship of Crisis Response Professionals and Enthusiasts as Demonstrated by Reddit's User-Interface Over Time			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	232-244
	Keywords	Reddit, Experts, User-Interface, Communities, Social Networks
	Abstract	Since the Aurora, Colorado movie theater shooting of 2012, the web aggregation community Reddit has been an enthusiast-driven, public-facing source of information about crisis response efforts. We describe the evolution of Reddit's software from the Boston Marathon Bombing of 2013 to the Ferguson unrest throughout 2014. Initially, Reddit was built to aggregate verified news but beginning with the Aurora movie theater shooting, Reddit began to aggregate and verify breaking news. In response to criticism of Reddit's actions during the Boston Marathon Bombing, Reddit re-designed their software in an effort to more accurately mimic crisis response professionals by fostering rigor, information control, and tighter bureaucracy. Reddit's ability to swiftly change its software serves as an example of the possibilities of crisis informatics in practice. We highlight the processes that Reddit has taken to maintain its efficacy even within the current issues surrounding information verification and automated spreading of rumors and falsehoods.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Ethical, Legal and Social Issues	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2103
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	Author	Nicoletta Baroutsi
	Title	A Practitioners Guide for C2 Evaluations: Quantitative Measurements of Performance and Effectiveness			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	170-189
	Keywords	Performance, Effectiveness, Evaluation, Crisis Response Management, Command & Control, Quantitative Measurements
	Abstract	Quantitative evaluations are valuable in the strive for improvements and asserting quality. However, the field of Command & Control (C2) evaluations are hard to navigate, and it is difficult to find the correct measurement for a specific situation. A comprehensive Scoping Study was made concerning measurements of C2 performance and effectiveness. A lack of an existing appropriate framework for discussing C2 evaluations led to the development of the Crisis Response Management (CRM) Matrix. This is an analysis tool that assigns measurements into categories, and each category display unique strengths, weaknesses and trends. The analysis yielded results proving to be too rich for a single article, thusly, this is the first of two articles covering the results. In this article, the Practitioners Guide focus on results valuable for someone interested in evaluating C2. Each evaluation has specific requirements that, for best result, ought to be reflected in the chosen measurement.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Command and control studies	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2098
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	Author	Nour Kanaan; Anouck Adrot
	Title	Managing inter-organizational breaks in a context of cross-border crisis			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	245-253
	Keywords	Authority; Inter-Organisational Breaks; Structure Of Command; Resilience
	Abstract	Dysfunctions in interactions can impede communication between crisis responders. The literature in crisis management partially addresses this practical issue by outlining several types of “breaks” (Milburn, 1983). Breaks refer to social disruptions between organizations involved in crisis response that result in erosion of social links, conflicts amplifications and unstructured responsibilities allocation. However, research falls short of details about specification of these social breaks and how to address them, thereby leaving practitioners who need to handle this issue without clear practical guidelines. We draw on the concept of authority to help dealing with the occurrence of these breaks. The empirical analysis of this article focuses on a cross-border region between France and Germany, that is very likely to encounter inter-organizational breaks. This research in progress will contribute to understand the influence of authority on inter-organizational breaks and crisis response. We discuss the expected contribution of this research.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Ethical, Legal and Social Issues	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2104
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	Author	Patrick Lieser; Alaa Alhamoud; Hosam Nima; Björn Richerzhagen; Sanja Huhle; Doreen Böhnstedt; Ralf Steinmetz
	Title	Situation Detection based on Activity Recognition in Disaster Scenarios			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	737-753
	Keywords	Disaster Relief, Activity Recognition, Machine Learning, Wearables
	Abstract	In disaster situations like earthquakes and hurricanes, people have difficulties accessing shelter and requesting help. Many smartphone applications provide behavioral advice or means to communicate during such situations. However, to what extent a person is affected by a disaster is often unclear, as these applications rely on the user's subjective assessment. Therefore, detecting a user's situation is key to provide more meaningful information in such applications and to allows first responders to better assess incoming messages. We propose a predictive model that recognizes four normal and ten disaster-related activities achieving an average f1-score of up to 90.1\%, solely based on sensor readings of the subject's mobile device. We conduct an extensive measurement-based evaluation to assess the impact of individual model parameters on the prediction accuracy. Our model is orientation-independent, position-independent, and subject-independent, making it an ideal foundation for future context-aware emergency applications.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Universal Design of ICT in Emergency Management	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2147
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	Author	Peng Xia; Ji Ruan; Dave Parry
	Title	Virtual Reality for Emergency Healthcare Training			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	494-503
	Keywords	Virtual Reality, Emergency Healthcare, Training, Workflow, Quantitative Research
	Abstract	Given the rising trend of natural and technological disasters in recent years, the demands for emergency responders are on the rise. One main challenge is how to cost-effectively train emergency responders. In this research, we aim to explore of the usage of Virtual Reality (VR) technology in an emergency healthcare training setting. We start with the following two research questions: (1) how to implement the VR technology to be used in the emergency healthcare training; and (2) how to evaluate the effectiveness of our implementation. To address the question (1), we construct emergency healthcare workflows from reference sources, convert them into process diagrams, and develop a VR software that allows users to carry out the processes in a virtual environment. To address question (2), we design an experiment that collect participants's personal data (features such as Age, Technical background etc.) and the performance data (such as timespan, avatar moving distance, etc.) generated during the training sessions. Ten participants were recruited and each performed three training sessions. We evaluate the data collected and have the following three conclusions: (a) despite the different personal features, the participants, after repeated trainings, can improve their performance with reduced timespan and moving distance; and (b) the technical background plays the most significant role among other features in affecting timespan in our VR-based training.
	Address	Auckland University of Technology; Auckland University of Technology; Auckland University of Technology
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Information systems for disaster healthcare	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1647
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	Author	Peter Berggren; Mateo Herrera Velasquez; Jenny Pettersson; Oscar Henning; Henrik Lidberg; Björn J E Johansson
	Title	Reflection in Teams for Training of Prehospital Command and Control Teams			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	203-211
	Keywords	Emergo Train System, training, pre-hospital, medical command and control, emergency response
	Abstract	Prehospital command and control (PS) is a structure for handling medical accidents in Sweden. It includes terminology, command structure, roles, and performance indicators. The concept is taught and trained at the Centre for Teaching and Research in Disaster Medicine and Traumatology (KMC). The concept is trained using a mixture of lectures, simulation based exercises, and scenario designed by the participants. The scenarios are ran in Emergo Train System (ETS), a versatile and flexible table-top simulation platform, where medical command and control can be trained and evaluated. The purpose of this study was to develop structure for feedback and reflection by using a measure of shared understanding. The empirical study presents how the Shared Priorities instrument can be used to provide structured feedback for training. The paper is concluded with a discussion on how the empirical findings can be integrated in training prehospital medical command and control.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Command and control studies	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2100
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	Author	Phil Hanson; Caitlin McDougall
	Title	Enabling Collaborative and Resilient Emergency Management Efforts: DFES and Western Australia's Adoption of a Common Operating Picture			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	75-82
	Keywords	Collaboration, resilience, common operating picture, emergency management, preparedness
	Abstract	Following two Major Incident Reviews and a request from WA's governing emergency management body, DFES WA acknowledged that their incident management processes were not supporting seamless communication and collaboration. After identifying their unique needs, DFES implemented two web-enabled platforms: WebEOC, a Crisis Information Management System and Whispir, a multichannel notifications solution. Both systems offer DFES and, in turn, WA communities a level of transparency, collaboration and accuracy not previously available. Recently, six of WA's key government agencies have connected their WebEOC platforms via a single information hub. Through this, they can share and disseminate crucial information within a common operating picture, have complete situational awareness, and rapidly and intelligently prepare for and respond to incidents. WA is the first Australian state to have such a platform implemented and, through these efforts, its agencies are ensuring increased efficiency, collaboration and resiliency for themselves and the wider WA population.
	Address	Critchlow Ltd.; Critchlow Ltd.
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Resilience to cope with the unexpected	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1657
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	Author	Quentin Schoen; Sebastien Truptil; Matthieu Lauras; Aurelie Conges; Franck Fontanili
	Title	A new approach of monitoring system for Supply Chain management during crisis			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	1140-1142
	Keywords	Crisis, Supply Chain, Sensitive products, Monitoring, Real Time
	Abstract	Sensitive products supply chain and supply chain facing crisis management share several aspects. In both cases, several decision makers have to choose the best options most of the time under pressure, often in emergency and need to access numerous information from the field. This shared monitoring aspect put forward the visualization need to consider in each decision all the crisis potential impacts. Unfortunately, for the transportation steps we focus on, the current transport management systems do not reach these requirements. In this paper, focusing on supply chains during crisis situations, we present a new monitoring system with adapted functionalities. The added value is to connect in real time and relevant way the data from the field to the information on a shared model used to make reliable decisions. We use the French Blood Establishment supply chain to illustrate the proposition.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Poster	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2191
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	Author	Rachel Samuels; John Eric Taylor; Neda Mohammadi
	Title	The Sound of Silence: Exploring How Decreases in Tweets Contribute to Local Crisis Identification			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	696-704
	Keywords	Crisis informatics, emergency response, flooding, hurricanes, social media
	Abstract	Recent research has identified a correlation between increasing Twitter activity and incurred damage in disasters. This research, however, fails to account for localized emergencies occurring in areas in which people have lost power, otherwise lack internet connectivity, or are uncompelled to Tweet during a disaster. In this paper, we analyze the correlation between daily Tweet counts and FEMA Building Level Damage Assessments during Hurricane Harvey. We find that the absolute deviation of Tweet counts from steady state is a potentially useful tool for the evolving information needs of emergency responders. Our results show this to be a more consistent and persistent metric for flood damage across the full temporal extent of the disaster. This shows that, when considering the varied information needs of emergency responders, social media tools that seek to identify emergencies need to consider both where Tweet counts are increasing and where they are dropping off.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Social Media Studies	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2143
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	Author	Reem Abbas; Tony Norris
	Title	Inter-Agency Communication and Information Exchange in Disaster Healthcare			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	886-892
	Keywords	Disaster healthcare, Disaster e-health, disaster management, disaster medicine, e-health
	Abstract	In a disaster, the main agencies of healthcare and relief are usually health and disaster management organisations. Although these two disciplines share the same vision of care provision to disaster victims, experience shows that poor communication between them can negatively impact the collaboration needed to ensure the quality and coordinated delivery of effective healthcare. This paper presents the current findings of an on-going investigation to determine and reduce the barriers to smooth and effective communication and information exchange.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Community Engagement & Healthcare Systems	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2160
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	Author	Reem Abbas; Tony Norris; Dave Parry
	Title	Disaster Healthcare: An Attempt to Model Cross-Agency CommunicationIn Disasters			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	504-515
	Keywords	Disaster healthcare, cross-agency communication, minimum datasets
	Abstract	In disasters, several national, international, and non-governmental organisations such as police, health, ambulance, fire and civil defence services are usually involved in the response process. Therefore, it is crucial that responding agencies communicate effectively to avoid fragmentation and duplication in services, to harmonise separate activities, and to clarify roles and responsibilities. Central to communication is information exchange. Effective information exchange enhances not only the appropriateness and success of disaster response, it also ensures timeliness. However, cross-agency communication is extremely challenging especially at times when there are high stress levels, incomplete data, and minimum time to make critical decisions. This paper attempts to specify a 'best-practice' model for cross-agency communication built around the specific information requirements of disaster management and disaster medicine agencies, with the aim of improving the overall quality of healthcare services provided to disaster victims.
	Address	Auckland University of Technology; Auckland University of Technology; Auckland University of Technology
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Information systems for disaster healthcare	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1663
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	Author	Reza Mazloom; HongMin Li; Doina Caragea; Muhammad Imran; Cornelia Caragea
	Title	Classification of Twitter Disaster Data Using a Hybrid Feature-Instance Adaptation Approach			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	727-735
	Keywords	Tweet classification, Domain adaptation, Matrix factorization, k-Nearest Neighbors, Disaster response
	Abstract	Huge amounts of data that are generated on social media during emergency situations are regarded as troves of critical information. The use of supervised machine learning techniques in the early stages of a disaster is challenged by the lack of labeled data for that particular disaster. Furthermore, supervised models trained on labeled data from a prior disaster may not produce accurate results, given the inherent variation between the current and the prior disasters. To address the challenges posed by the lack of labeled data for a target disaster, we propose to use a hybrid feature-instance adaptation approach based on matrix factorization and the k nearest neighbors algorithm, respectively. The proposed hybrid adaptation approach is used to select a subset of the source disaster data that is representative for the target disaster. The selected subset is subsequently used to learn accurate Naive Bayes classifiers for the target disaster.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Social Media Studies	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2146
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	Author	Rob Grace; Jess Kropczynski; Andrea Tapia
	Title	Community Coordination: Cooperative Uses of Social Media in Community Emergency Management			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	609-620
	Keywords	social media, emergency management, community informatics
	Abstract	Emergency managers continue to struggle with a lack of staff, information processing tools, and sufficient trust in citizen-reported information to coordinate the use of social media in their communities. To understand possibilities for overcoming these barriers, we conduct interviews with emergency managers using scenarios describing the projective activities of community volunteers disseminating and monitoring social media. We find that coordinating social media use in communities requires alignments with local incident management systems and, in particular, existing sociotechnical infrastructure for managing citizen-reported information. These alignments open limited roles for community volunteers, notably coordinating the redistribution of official information; and stand to reshape the workflows and infrastructures of incident management systems by pushing emergency dispatchers to proactively process indirect reports of incidents obtained on social media, and integrate tools that can access hyperlocal data, curate incident and situational reports, and facilitate sensemaking among officials confronted with multiple information sources.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Social Media Studies	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2135
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	Author	Robert Power; Bella Robinson; David Alexander; Mahesh Prakash
	Title	Predicting Demand for Government Services during Disaster Events			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	89-96
	Keywords	Situation Awareness, Data Integration, Disaster Management, Crisis Coordination
	Abstract	Smart Service Queensland (SSQ) is the 'front door' to the Queensland State Government in Australia, providing services and information for citizens and businesses. Services are delivered through online channels, call centres and face-to-face service centres. Rostering to adequately staff the call centres during business as usual demand is well supported using existing workforce planning tools and content management systems alongside real-time telephonic monitoring. However, during times of large scale emergency events, such as floods and tropical cyclones, effective workforce planning heavily relies upon experienced SSQ personnel constantly monitoring and updating call centre staffing levels leading up to and during the disaster event to ensure customer demands are met. Achieving the right balance of call centre servicing without over provisioning is a challenging task. We present a prototype analytics tool that supports the SSQ Forecast Analyst responsible for workforce planning during disaster events and provides initial results of modelling caller behavior during two recent tropical cyclones. The tool provides a single point of reference to a wide collection of relevant datasets, including population demographics and details of the natural and built environment, data feeds describing the emergency event under investigation, relevant social media posts and call centre operations metrics. The tool is an early proof of concept demonstrator highlighting the utility of data integration, web mapping, real-time event monitoring, and predictive modelling.
	Address	Csiro; Csiro; Csiro; Csiro
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Monitoring and Alerting Systems supporting Business as Usual and Emergency Warnings	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1668
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	Author	Robin Batard; Frederick Benaben; Aurélie Montarnal; Christophe Prieur; Caroline Rizza
	Title	Ethical, Legal and Social considerations surrounding the use of social media by citizens during Hurricane Irma in Cuba			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	268-275
	Keywords	ELSI, Social Media, Volunteers, Citizens, Hurricane Irma
	Abstract	While Hurricane Irma struck the Cuban Southern coasts, thousands of tourists were evacuated from this area and relocated in the Varadero peninsula. In a couple of days, all means for families and friends to connect with the tourists were down, leaving them without any information about the on-site situation. This paper focuses on the volunteer citizens' initiative to take advantage of social media, to enhance their own situational awareness in Varadero area, supporting fellow citizens to identify and localize their relatives. In particular, two Facebook groups that were created at the time are analyzed and their messages' content and objectives categorized. We will show that once more, social media has constituted opportunities for citizens to engage a specific response to the crisis, but at the same time has raised specific ethical and social issues.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Ethical, Legal and Social Issues	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2106
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	Author	Robin Gandhi; Deepak Khazanchi; Daniel Linzell; Brian Ricks; Chungwook Sim
	Title	The Hidden Crisis : Developing Smart Big Data pipelines to address Grand Challenges of Bridge Infrastructure health in the United States			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	1016-1021
	Keywords	Big Data, Bridge Health, Infrastructure, Disaster
	Abstract	The American Society of Civil Engineers (ASCE) Report Card for America's Infrastructure gave bridges a C+ (mediocre) grade in 2017. Approximately, 1 in 5 rural bridges are in critical condition, which presents serious challenges to public safety and economic growth. Fortunately, during a series of workshops on this topic organized by the authors, it has become clear that Big Data could provide a timely solution to these critical problems. In this work in progress paper we describe a conceptual framework for developing SMart big data pipelines for Aging Rural bridge Transportation Infrastructure (SMARTI). Our framework and associated research questions are organized around four ingredients: o Next-Generation Health Monitoring: Sensors; Unmanned Aerial Vehicle/System (UAV/UAS); wireless networks o Data Management: Data security and quality; intellectual property; standards and shared best practices; curation o Decision Support Systems: Analysis and modeling; data analytics; decision making; visualization, o Socio-Technological Impact: Policy; societal, economic and environmental impact; disaster and crisis management.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Open Track	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2173
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	Author	Rohit Valecha; Onook Oh; H. Raghav Rao
	Title	A Model for Assessing Label Quality in Crowdsourced Crisis Mapping Systems: A Case of 2010 Haiti Earthquake			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	1161
	Keywords
	Abstract	This poster is dedicated to present our research work on the application of crowd and crowdsourcing platforms to crisis situations. In particular, it focuses on crowdsourced crisis mapping solutions. Crowdsourcing has become a popular avenue of research dealing with crisis mapping systems. Crisis mapping systems enable collecting and disseminating crisis information. The contribution of this research is to create a model to assess label quality in the context of crowdsourced crisis mapping. The model was devised in three phases: (1) collection of crisis reports from a crisis mapping platform, (2) crowd-sourced empirical approach to capture labels at scale, and (3) a theory-guided approach for feature selection to create a machine learning model. In the first phase, we collected crisis reports from the Ushahidi platform during the 2010 Haiti earthquake. In the second phase, we utilized CrowdFlower – a crowdsourcing platform for labeling crisis reports based on the input from five crowd volunteers. In the third phase, we adopted situation awareness lens for selecting contextual and collaborative features.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Poster	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2196
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	Author	Ryo Otaka; Osamu Uchida; Keisuke Utsu
	Title	Prototype of Notification and Status Monitoring System Using LINE Smartphone Application to Support Local Communities			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	450-458
	Keywords	Care, Application, Social media
	Abstract	Japanese society is aging rapidly, so an increasing number of households currently consists of only elderly single people or couples. We propose a system that uses LINE (a mobile communication application) for sending notices containing information from local governments to elderly or physically disabled people, as well as for efficient monitoring by local governments and social workers of the health conditions and statuses of such people. Our system can be used by anyone who has a smartphone with LINE installed. We have also conducted an operational test of a prototype of our system.
	Address	Tokai University; Tokai University; Tokai University
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Social Media and Community Engagement Supporting Resilience Building	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1659
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	Author	Saloni JD Vaghela; Patrick C. Shih
	Title	WalkSafe: College Campus Safety App			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	983-993
	Keywords	Emergency alert; campus safety; real-time and location-based crime report.
	Abstract	WalkSafe is a location-based app that notifies users of emergencies around them. The app is compared to The Pennsylvania State University's emergency notification system – PSUAlert, which provides time-based alerts. We identify weakness of the existing PSUAlert system and address them by introducing a location-based emergency notification system with the records of past incidents along with the type of emergency with respect to the user's location. We gathered user perception from 43 survey respondents that informed the design of the WalkSafe app. We use mixed-methods approach to evaluate WalkSafe with PSUAlert system as a baseline. We assess both systems with 22 participants by notifying them of the fake emergencies and asking them to use both systems to understand details regarding the emergency and its location. The pre- and post-surveys are evaluated using content analysis and paired t-test. Participant reported higher perceived convenience, perceived security, willingness to use, and willingness to share when using WalkSafe.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Open Track	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2170
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	Author	Samaneh Madanian; David Airehrour; Marianne Cherrington; NikhilKumar Patil
	Title	Smart Cap for Visually Impaired in Disaster Situations			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	317-325
	Keywords	Visually Impaired, Resilience, Disaster, Smart Cap, Internet of Things.
	Abstract	Natural and manmade disasters pose a myriad of challenges, which are more severe for individuals with disabilities. Ordinarily to perform daily activities, the disabled get support from assistive technological devices and services; these are commonly disrupted during and after disasters. A proposed solution to support those with visual impairment is a cost-effective wearable 'Smart Cap'. The Smart Cap provides narratives about the surrounding environment while establishing communication between the user (the visually impaired) and a rich online reservoir of knowledge base system capable of vocalising narratives. As a proof-of-concept, this study is implemented using Raspberry Pi, the Amazon Web Services and a P-Cap fitted with a camera. The aim of this research work is to provide an assistive technology to help the visually impaired navigate their way out of any potentially disastrous situation like other citizens would. The proposed system and its usage in disaster situations is an innovative, cost-effective solution specifically addressing the needs of visually impaired persons.
	Address	Nmit; Nmit; Aut; Nmit
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Human centred design for collaborative systems supporting 4Rs (Reduction, Readiness, Response and Recovery)	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1661
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	Author	Samuel Lee Toepke
	Title	Leveraging Elasticsearch and Botometer to Explore Volunteered Geographic Information			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	663-676
	Keywords	Crisis Management and Response, Elasticsearch, Social Media, Volunteered Geographic Information, Botometer
	Abstract	In the past year, numerous weather-related disasters have continued to display the critical importance of crisis management and response. Volunteered geographic information (VGI) has been previously shown to provide illumination during all parts of the disaster timeline. Alas, for a geospatial area, the amount of data provided can cause information overload, and be difficult to process/visualize. This work presents a set of open-source tools that can be easily configured, deployed and maintained, to leverage data from Twitter's streaming service. The user interface presents data in near real-time, and allows for dynamic queries, visualizations, maps and dashboards. Another VGI challenge is quantifying trustworthiness of the data. The presented work shows integration of a Twitter-bot assessment service, which uses several heuristics to determine the bot-ness of a Twitter account. Architecture is described, Twitter data from a major metropolitan area is explored using the tools, and conclusions/follow-on work are discussed.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Social Media Studies	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2140
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	Author	Sanjay Lama; Sojen Pradhan
	Title	ICT usage for the post-disaster recovery in Tourism: A case of Nepal Earthquake			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	534-543
	Keywords	ICT tools, disaster recovery, tourism, Earthquake, Nepal
	Abstract	Nepal is one of the most popular travel destinations because of its natural beauty and Himalayas. Tourism industry contributes significantly to the nation's GDP. However, the 2015 earthquake has created great havoc causing loss of more than 9,000 lives, damaging many buildings including World heritage sites and trekking trails. Despite a substantial amount of foreign aid, overall recovery programs have not been effective. This empirical study focuses on the use of ICT tools for the recovery works in the tourism industry and uses mixed methods engaging tourism associations and organisations. Four 'areas of concerns' regarding ICT use, are identified by using the qualitative analysis and validated through a survey of 198 tourism organisations. The findings show that the earthquake has significantly impacted the industry and the government has not adequately used ICTs in the recovery activities. This study strongly advocates using ICT tools for the post-disaster tourism resilience.
	Address	University Of Technology Sydney, Faculty of Engineering, School Of Management & Leadership; University Of Technology Sydney, Faculty of Engineering, School Of Management & Leadership
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Enhancing Resilience of Natural, Built, and Socio-economic Environment	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1680
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	Author	Sardar Sulaman; Martin Höst
	Title	Risk Analysis and Management of IT Systems: Practice and Challenges			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	831-840
	Keywords	risk analysis, current practice, challenges
	Abstract	Risk analysis is important for safety-critical IT systems and services, both in public and private organizations. However, the actual practices and the challenges of risk analysis in these contexts have not been fully explored. This paper investigates the current practices of risk analysis by an interview-based investigation. This study investigates several factors of the risk analysis process, e.g., its importance, identification of critical resources, definitions of roles, involvement of different stakeholders, used methods, and follow-up analysis. Furthermore, this study also investigates existing challenges in the current practices of risk analysis. A number of challenges are identified, e.g., that risk analysis requires competence both about the risk analysis procedures and the analyzed system, which is challenging to identify, and that it is challenging to follow-up and repeat a risk-analysis that is conducted. The identified challenges can be useful when new risk analysis methods are defined.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Case studies and reflections from practice	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2155
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	Author	Sean Audain; Alex Robertson; Jonathon Moore; Shannon Rutherford; Geraldine Blair
	Title	Informing City Resilience			Type	Conference Article
	Year	2018	Publication	Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.	Abbreviated Journal	Iscram Ap 2018
	Volume		Issue		Pages	544-549
	Keywords	Wellington, Earthquake, Geospatial, Resilience
	Abstract	In 2015 Wellington joined the 100 Resilient Cities Organization and began a new chapter in its resilience journey. This journey has seen a strategic focus on the use of data to enable better emergency response and to integrate and inform decision making at all levels. The strategic focus in the resilience strategy of integrating data into governance, adaptation, recovery and community engagement has helped Wellington manage the effects of the 2016 Kaikoura Earthquake, lead engagement on sea level rise and integrate resilience building measures into the city's built environment and communities. This strategic intent has driven the renewal of a city data capability to provision the Risk Reduction, Readiness, Response and Recovery of the city.
	Address	Wellington City Council; Wellington City Council; Wellington City Council; Wellington City Council; Wellington City Council
	Corporate Author				Thesis
	Publisher	Massey Univeristy	Place of Publication	Albany, Auckland, New Zealand	Editor	Kristin Stock; Deborah Bunker
	Language	English	Summary Language		Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN		ISBN		Medium
	Track	Enhancing Resilience of Natural, Built, and Socio-economic Environment	Expedition		Conference
	Notes				Approved	no
	Call Number				Serial	1670
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	Author	Sebastian Lindner; Stephan Kühnel; Hans Betke; Stefan Sackmann
	Title	Simulating Spontaneous Volunteers – A Conceptual Model			Type	Conference Article
	Year	2018	Publication	ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management	Abbreviated Journal	Iscram 2018
	Volume		Issue		Pages	159-169
	Keywords	spontaneous volunteers, disaster management, agent-based simulation, conceptual model, SUV behavior
	Abstract	Recent disasters have revealed growing numbers of citizens who participate in responses to disasters. These so-called spontaneous unaffiliated on-site volunteers (SUVs) have become valuable resources for mitigating disaster scales. However, their self-coordination has also led to harm or putting themselves in danger. The necessity to coordinate SUVs has encouraged researchers to develop coordination approaches, yet testing, evaluating, and validating these approaches has been challenging, as doing so requires either real disasters or field tests. In practice, this is usually expensive, elaborate, and/or impossible, in part, to conduct. Simulating SUVs' behaviors using agent-based simulations seems promising to address this challenge. Therefore, this contribution presents a conceptual model that provides the basis for implementing SUV agents in simulation software to perform suitable simulations and to forecast citizens' behaviors under a given set of circumstances. To achieve adequate simulations, the conceptual model is based on the identification of 25 behavior-affecting attributes.
	Address
	Corporate Author				Thesis
	Publisher	Rochester Institute of Technology	Place of Publication	Rochester, NY (USA)	Editor	Kees Boersma; Brian Tomaszeski
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-0-692-12760-5	Medium
	Track	Command and control studies	Expedition		Conference	ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
	Notes				Approved	no
	Call Number				Serial	2097
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