G.P. Jayasiri, & Raj Prasanna. (2023). Citizen Science for supporting Disaster Management Institutions in Sri Lanka. In V. L. Thomas J. Huggins (Ed.), Proceedings of the ISCRAM Asia Pacific Conference 2022 (pp. 77–88). Palmerston North, New Zealand: Massey Unversity.
Abstract: During 2016, 2017 and 2018, the country witnessed extreme rains which triggered flooding in several urban areas. The number of affected people by the 2018 floods was around 150,000 which shows a significant decrease compared to the events in 2016 and 2017. Several institutions provided their support via funding, relief, and rehabilitation mechanisms during these consecutive disasters. However, there are provisions which can further improve the performance of Disaster Management activities. Given this context, this study is carried out to investigate the application of citizen science concepts in several phases of Disaster Management in Sri Lanka. A scoping review supported by three case studies of floods was considered during the analysis. Limited participation of grass root level communities in decision-making and disaster planning, and issues related to data management are some of the main challenges identified in this study. Participatory mapping, Co-Design Projects, hackathons, and crowdfunding are some of the observed citizen science concepts which can be used to address the challenges and strengthen the Disaster Management activities in Sri Lanka. Further studies including interviews and questionnaire surveys were recommended to justify the findings.
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Vivek Velivela, Chahat Raj, Muhammad Salman Tiwana, Raj Prasanna, Mahendra Samarawickrama, & Mukesh Prasad. (2023). The Effectiveness of Social Media Engagement Strategy on Disaster Fundraising. In V. L. Thomas J. Huggins (Ed.), Proceedings of the ISCRAM Asia Pacific Conference 2022 (pp. 228–239). Palmerston North, New Zealand: Massey Unversity.
Abstract: Social media has been a powerful tool and integral part of communication, especially during natural disasters. Social media platforms help nonprofits in effective disaster management by disseminating crucial information to various communities at the earliest. Besides spreading information to every corner of the world, various platforms incorporate many features that give access to host online fundraising events, process online donations, etc. The current literature lacks the theoretical structure investigating the correlation between social media engagement and crisis management. Large nonprofit organisations like the Australian Red Cross have upscaled their operations to help nearly 6,000 bushfire survivors through various grants and helped 21,563 people with psychological support and other assistance through their recovery program (Australian Red Cross, 2021). This paper considers the case of bushfires in Australia 2019-2020 to inspect the role of social media in escalating fundraising via analysing the donation data of the Australian Red Cross from October 2019 – March 2020 and analysing the level of public interaction with their Facebook page and its content in the same period.
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Jelle Groenendaal, Ira Helsloot, & Christian Reuter. (2022). Towards More Insight into Cyber Incident Response Decision Making and its Implications for Cyber Crisis Management. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 1025–1036). Tarbes, France.
Abstract: Organizations affected by a cyber-attack usually rely on external Cyber Incident Response (CIR) consultants to conduct investigations and mitigate the impact. These CIR consultants need to make critical decisions that could have major impact on their clients. This preliminary investigation aims to get a better understanding of CIR decision -making and answers the following questions: (1.) To what extent do experienced CIR consultants use a Recognition-Primed Decision (RPD) Making strategy during their work? (2.) What are the implications for cyber crisis management as well as for training and decision -making? To answer these questions, we conducted a literature review and interviewed six experienced CIR consultants using the Critical Decision Method. Our analysis reveals that CIR consultants recognize situations based on past experiences and apply a course of action that has worked effectively in the past. This course of action is mainly aimed at collecting and evaluating more data. This finding differs from other operational domains, such as the military and fire department, where recognition is usually followed immediately by action. For cyber crisis management, this means that crisis management teams should decide to what extent and in what ways they want to mitigate the risk of responding belatedly to cyber events, which could potentially lead to unnecessary data theft and sustained business disruption. Another implication is that crisis management teams should consider whether additional forensic investigations outweigh the expected benefits throughout the response process. For instance, if the likely entry-point of the attacker has been discovered, how much effort should be devoted to exclude other potential entry-points. Reflecting on the status-quo, several implications for training and decision making are provided.
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Erik Borglund, & Jonas Hansson. (2022). Tactical Police Interventions: Design Challenges for Situational Awareness. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 1037–1047). Tarbes, France.
Abstract: Police officers’ situational awareness during tactical intervention can be crucial for how they act and whether they use the correct level of force in extreme situations. This paper presents preliminary findings in ongoing research focusing on police tactical interventions and situational awareness. Twenty-one police officers were interviewed, and a video sequence of a shorter car chase was used to set the scene in the interviews. The interviewed police officers described their tactical decisions applying the standardized tactical approach applied in the Swedish police. In the analysis, a focus on how situational awareness is gained and how situational awareness is affected by tactical decisions is presented. The study indicates that the situational awareness process begins before the actual intervention (pre-intervention phase). During the actual intervention, situational awareness is very complex. Technology supporting police officers’ cognition, as well as management and control of one or many risk areas, is identified.
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Amanda Hughes, Keri Stephens, Steve Peterson, Hemant Purohit, Anastazja G. Harris, Yasas Senarath, et al. (2022). Human-AI Teaming for COVID-19 Response: A Practice & Research Collaboration Case Study. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 1048–1057). Tarbes, France.
Abstract: Practice and research collaborations in the disaster domain have the potential to improve emergency management practices while also advancing disaster science theory. However, they also pose challenges as practitioners and researchers each have their own culture, history, values, incentives, and processes that do not always facilitate collaboration. In this paper, we reflect on a 6-month practice and research collaboration, where researchers and practitioners worked together to craft a social media monitoring system for emergency managers in response to the COVID-19 pandemic. The challenges we encountered in this project fall into two broad categories, job-related and timescale challenges. Using prior research on team science as a guide, we discuss several challenges we encountered in these two categories and show how our team sought to overcome them. We conclude with a set of best practices for improving practice and research collaborations.
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