|
|
Bryan Semaan, Gloria Mark, & Ban Al-Ani. (2010). Developing information technologies for citizens experiencing disruption: The role of trust and context. In C. Zobel B. T. S. French (Ed.), ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings. Seattle, WA: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: This paper considers a subset of the technology-enabled communication that took place among citizen populations experiencing various disruptions, e.g. disaster and war. In the context of a disrupted environment, trust can erode where people no longer rely on institutions for support (i.e. the government), or where citizens do not trust other people. We argue that depending on what is taking place in the physical world, trust in people, information, and institutions can change – in this sense, trust is contextual. We then offer recommendations for designing new technologies for people who experience disruption, taking into account trust and context.
|
|
|
|
Bryan Semaan, & Jeff Hemsley. (2015). Maintaining and Creating Social Infrastructures: Towards a Theory of Resilience. In L. Palen, M. Buscher, T. Comes, & A. Hughes (Eds.), ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management. Kristiansand, Norway: University of Agder (UiA).
|
|
|
|
Gloria Mark, Ban Al-Ani, & Bryan Semaan. (2009). Repairing human infrastructure in a war zone. In S. J. J. Landgren (Ed.), ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives. Gothenburg: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: People depend on human infrastructure for a range of activities in their daily lives, such as work and socializing. In this paper we consider three different intertwined types of infrastructures of a society that may be affected in crisis situations: The physical, technological, and human infrastructures. We argue that when the human infrastructure is damaged, e.g. in a natural catastrophe or war, then people can switch reliance to the technological infrastructure to be resilient. We conducted an empirical study of 85 people who lived in war zones during the 2006 Israeli-Lebanon war and the ongoing Gulf war in Iraq. In this paper, we report how information technology is used by our informants in new ways in their attempt to maintain social relationships and continue working. Our informants also used technology to help navigate safe routes for travel and for psychological support. We discuss implications of our results for disaster research.
|
|
|
|
Sarah Bratt, Bryan Semaan, Lauren Britton, Bryan Dosono, & Franco Zeno. (2017). Translation in Personal Crises: Opportunities for Wearables Design. In eds Aurélie Montarnal Matthieu Lauras Chihab Hanachi F. B. Tina Comes (Ed.), Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management (pp. 266–279). Albi, France: Iscram.
Abstract: This paper reports on a qualitative study exploring personal crises that emerge during transitions. Personal crises, like crises caused by natural disasters, often lead to new behaviors and opportunities for technology appropriation and design. Through interviews with 14 military veterans re-integrating into civilian society, we find that the veterans' transitions involve several impediments related to translation work--the process through which people make sense of the conflicting rules and norms between former and present social realities. We developed guidelines for the design of new wearable devices that can aid veterans in the translation process by proposing a six-fold schema of design criteria for wearables--detection, nudging, portability/proximity, inconspicuousness, connectivity, and reflection--to empower veterans in managing personal crises, fostering resilience, and creating normalcy. Finally, we develop the concept of identity creep to explicate these translation-breakdowns.
|
|
|
|
Zeno Franco, Katinka Hooyer, Rizwana Rizia, A B M Kowser Patwary, Mathew Armstrong, Bryan Semaan, et al. (2016). Dryhootch Quick Reaction Force: Collaborative Information Design to Prevent Crisis in Military Veterans. In A. Tapia, P. Antunes, V.A. Bañuls, K. Moore, & J. Porto (Eds.), ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management. Rio de Janeiro, Brasil: Federal University of Rio de Janeiro.
Abstract: Crises range from global catastrophes to personal disasters. However, systematic inquiry on crises rarely employs a comparative approach to examine commonalities between these seemingly very different events. We argue here that individual psychosocial disasters can inform a broader discussion on crises. Our approach applies general crisis theory to a smartphone based psychosocial support system for US military veterans. We engaged in a process designed to explore how veteran peer-to-peer mentorship can be augmented with IS support to display potential early warning signs as first step toward preventative intervention for high risk behaviors. To gain a better understanding of how military veterans might benefit from such a system, this article focuses on a community collaborative design process. The co-design process used the Small Stories method, allowing important cultural characteristics of to emerge, illuminating considerations in IS design with military veterans, and highlighting how humans think about crisis events at the individual level.
|
|
|
|
Zeno Franco, Katinka Hooyer, Tanvir Roushan, Casey O'Brien, Nadiyah Johnson, Bill Watson, et al. (2018). Detecting & Visualizing Crisis Events in Human Systems: an mHealth Approach with High Risk Veterans. In Kees Boersma, & Brian Tomaszeski (Eds.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management (pp. 874–885). Rochester, NY (USA): Rochester Institute of Technology.
Abstract: Designing mHealth applications for mental health interventions has largely focused on education and patient self-management. Next generation applications must take on more complex tasks, including sensor-based detection of crisis events, search for individualized early warning signs, and support for crisis intervention. This project examines approaches to integrating multiple worn sensors to detect mental health crisis events in US military veterans. Our work has highlighted several practical and theoretical problems with applying technology to evaluation crises in human system, which are often subtle and difficult to detect, as compared to technological or natural crisis events. Humans often do not recognize when they are in crisis and under-report crises to prevent reputational damage. The current project explores preliminary use of the E4 Empatica wristband to characterize acute aggression using a combination of veteran self-report data on anger, professional actors simulating aggressive events, and preliminary efforts to discriminate between crisis data and early warning sign data.
|
|
