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Deena Disraelly, & Laura Itle. (2020). Providing Reliable Assistance Faster: Secure, Modern, Mission-Capable Credentialing to Support Disaster Operations. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 1140–1143). Blacksburg, VA (USA): Virginia Tech.
Abstract: The public sector, including state and local government, public health, and emergency management; the private sector; and the Federal Government jointly face challenges with rapidly collecting and validating credentials for individuals applying for employment or volunteering for emergencies, vetting security clearances, and ascertaining suitability. In 2017, for instance, credentialing gaps delayed employees and volunteers from contributing much-needed skills in disaster areas during one of the worst hurricane and wildfire seasons on record while Federal agencies inadvertently issued interim clearances to individuals with criminal records. We propose a secure, modern, mission-capable information technology solution to these with the United States Postal Service hosting this streamlined process by serving as the hub for collection, validation, and transfer of pertinent data. The solution would introduce access points in over 5,000 communities for citizens participating in disaster support operations, as well as those requiring credentialing for employment as part of day-to-day operations.