Erik Borglund, & Jonas Hansson. (2022). Tactical Police Interventions: Design Challenges for Situational Awareness. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 1037–1047). Tarbes, France.
Abstract: Police officers’ situational awareness during tactical intervention can be crucial for how they act and whether they use the correct level of force in extreme situations. This paper presents preliminary findings in ongoing research focusing on police tactical interventions and situational awareness. Twenty-one police officers were interviewed, and a video sequence of a shorter car chase was used to set the scene in the interviews. The interviewed police officers described their tactical decisions applying the standardized tactical approach applied in the Swedish police. In the analysis, a focus on how situational awareness is gained and how situational awareness is affected by tactical decisions is presented. The study indicates that the situational awareness process begins before the actual intervention (pre-intervention phase). During the actual intervention, situational awareness is very complex. Technology supporting police officers’ cognition, as well as management and control of one or many risk areas, is identified.
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Erik Borglund, Martina Granholm, & Ulf Andersson. (2021). Virtual Emergency Operation Centre: How to manage a crisis from an EOC when you need to work from home. In Anouck Adrot, Rob Grace, Kathleen Moore, & Christopher W. Zobel (Eds.), ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management (pp. 238–245). Blacksburg, VA (USA): Virginia Tech.
Abstract: What happens when an organization requires its employees to work from home during a pandemic that needs to be managed? This research in progress article focuses on TELCOALPHA and their transition of the emergency operation centre (EOC) to be digital and distributed. A qualitative research method approach was applied and liminality has been used as lens to investigate the passage from analog to digital. Focus has been on understanding the transition and how they handled ambiguity within the organization when their crisis management moved online. The transition was successful, and two areas were identified as important to this success: 1. TELCOALPHA used IT that the staff in the crisis organization already had experience of working with prior to the Covid-19 pandemic; 2. TELCO_ALPHA ran crisis management team meetings as they would run regular business meetings. There was no new “crisis management structure” at the meetings.
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