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Changwon Son, Jukrin Moon, S. Camille Peres, & Farzan Sasangohar. (2018). An Episode as a Trace of Resilient Performance in Multi-Agency Incident Management Systems. In Kees Boersma, & Brian Tomaszewski (Eds.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management (pp. 942–948). Rochester, NY (USA): Rochester Institute of Technology.
Abstract: In order to cope with increasing complexity of catastrophic disasters, resilience is considered an essential capability of an incident management system (IMS). As resilience is manifested during systems operation, a naturalistic observational study was conducted to understand how resilient performance dynamically takes place in this domain. The study results were presented using the concept of episodes, each of which uncovers a trace of such resilient performance following an information input called an inject. The episode analysis also facilitated the identification of complex and dynamic interactions among human and technological agents to satisfy work demands, representing work-as-done (WAD) in large-scale emergency response operations.