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Kenny Meesters, Vittorio Nespeca, & Tina Comes. (2019). Designing Disaster Information Management Systems 2.0: Connecting communities and responders. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: Information and supporting information systems is a key element in an effective emergency response. From
creating situational awareness to informed decision making, information enables responders to optimize their
decisions and operations. Today, with the increased availability of information technology around the globe, a
new active player in the field of information management is emerging as communities are becoming increasingly
active in the field of information gathering, analyzing and sharing.
However, communities may have specific requirements and approaches to using information systems in crisis
situations. Moreover, connecting information systems between communities and responder pose specific
challenges due to the different information needs, capacities and incentives to use them. In this paper we build on
the DERMIS premises and explore through a case study if and how these principles apply to inclusive information
systems. We present the initial findings of this work of designing information systems involving both communities
and formal responders.
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Vittorio Nespeca, Kenny Meesters, & Tina Comes. (2018). Evaluating Platforms for Community Sense-making: Using the Case of the Kenyan Elections. In Kees Boersma, & Brian Tomaszeski (Eds.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management (pp. 924–934). Rochester, NY (USA): Rochester Institute of Technology.
Abstract: The profusion of information technology has created new possibilities for local communities to self-organize and respond to disruptive events. Along with the opportunities, there is also a series of challenges that need to be addressed in order to improve societal resilience. One of these challenges is to make sense of the continuous stream of information to create a coherent understanding and improve coordination. The research presented in this paper focuses on the socio-technical requirements of IT platforms that support sense-making and coordination. Using a comprehensive evaluation exercise based on real data from the 2017 Kenyan elections, we examine the development, workflows and use of this shared situational awareness in a group decision making process. In this manner, we identify requirements for resilience platforms and identify further research directions.
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