Lennart Landsberg, Jörg Schmidt, & Ompe Aimé Mudimu. (2022). Synthesising Comparisons to Develop a Generic Command and Control System. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 392–403). Tarbes, France.
Abstract: Large and small incidents challenge emergency services around the world. Regardless of the size of the incident, command and control (C2)-systems are used to manage the situation, allowing a rapid and coordinated intervention. As all implemented actions result from the outputs of C2-systems, they are a fundamental component of the response. That is why they must be highly reliable and efficient. A research initiative is therefore addressing the approach of evaluating C2-systems on a scenario basis and using key performance indicators (KPI). To ensure that the KPIs can be applied to any form of incident control, a generic C2-system was developed by comparing and merging six German- and English-language C2-systems as well as one international standard. With this step, a comprehensive and detailed C2-system was developed, which is presented in this paper.
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Christoph Lamers. (2022). Electronic Visualization for Situational Awareness in Control Rooms. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 1008–1011). Tarbes, France.
Abstract: It is generally agreed in crisis management that a comprehensive visualization of the situation is crucial for an appropriate situational awareness of the staff personnel in control rooms. Therefore an expert group of fire officers in the German State North Rhine Westphalia developed a system for this purpose known as the “tactical wall”. The core of the system is a situation map of the relevant area with so-called tactical signs, i. e. defined graphic symbols for hazards, response units and tactical measures. Moreover, the assignment of response units to tactical sectors or staging areas as well as other relevant information such as the management organization is displayed at defined places within the wall. While the system was purely manual in its original version, a new digital version was recently developed. The user interfaces of this system are web-based and can by intuitively operated after a minor training effort.
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Bas Lijnse. (2022). Modeling Real World Crisis Management Plans with C2Sketch. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 404–413). Tarbes, France.
Abstract: When crisis management plans are described in natural language documents, they may contain logical inconsistencies or ambiguities that are not immediately apparent. To allow automated early detection of such errors, they need to be described in a well defined formalism. C2Sketch is a tool for modeling command and control systems that provides such a structure for formalizing (crisis management) plans. However, C2Sketch is in active development and to what extent real-world crisis management plans can be expressed in it is unknown. In this exploratory study the unstructured text of a small sample of publicly available regional-level crisis management plans was translated systematically into structured C2Sketch mission-plans to uncover limitations and opportunities for further development of the tool. The plans contained enough information to largely capture the networks of actors and their tasks therein, but did contain enough operational information to develop complete C2Sketch models from.
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Anton Björnqvist, Marc Friberg, Carl-Oscar Jonson, Jenny Pettersson, & Peter Berggren. (2022). An Analysis of a Swedish Medical Command and Control System’s Situation Reports from the COVID-19 Pandemic. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 334–348). Tarbes, France.
Abstract: This paper presents an analysis of situation reports used and created by a crisis management team within the Swedish healthcare sector during the early phase of the COVID-19 pandemic. The analysis was conducted through a deductive content analysis, where categories were identified based on the concepts of common operational pictures, sensemaking, and situation awareness. In the analysis, support for all identified categories was found. Based on the analysis and the concepts, future recommendations regarding what type of information that ought to be included in situation reports were created. These recommendations include, amongst others, the categories of consequences, how it is perceived by the public, objectives, status and implications of information, future scenarios, actions, resources, and work procedures.
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Viktor Sköld Gustafsson, Tobias Andersson Granberg, Sofie Pilemalm, & Martin Waldemarsson. (2022). Managing Natural Hazards in Sweden – Needs for Improved Information and Decision Support Systems. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 376–384). Tarbes, France.
Abstract: This paper explores opportunities for information systems to support emergency response to multiple natural hazards. Interviews were conducted with 12 representatives from actors of the Swedish emergency response system about response to multiple natural hazards. Challenges and needs connected to five themes influencing the response effort were identified: Cooperation, Resource management, Command and control, Common operational picture, and Risk management. The results illuminate a lack of technology to support decisions and analyses during emergency response to both single and multiple natural hazards. Based on this, the paper suggests and discusses information systems and decision support tools to assist in satisfying the identified needs. The findings can inform policy makers in emergency response of where to concentrate the development of collaborative preparedness and response work, and the scientific community of future research directions.
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