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Simon French, & Carmen Niculae. (2004). Believe in the model: Mishandle the emergency. In B. C. B. Van de Walle (Ed.), Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management (pp. 9–14). Brussels: Royal Flemish Academy of Belgium.
Abstract: During the past quarter century there have been many developments in scientific models and computer codes to help predict the ongoing consequences in the aftermath of many types of emergency: e.g. storms and flooding, chemical and nuclear accident, epidemics such as SARS and terrorist attack. Some of these models relate to the immediate events and can help in managing the emergency; others predict longer term impacts and thus can help shape the strategy for the return to normality. But there are many pitfalls in the way of using these models effectively. Firstly, non-scientists and, sadly, many scientists believe in the models' predictions too much. The inherent uncertainties in the models are underestimated; sometimes almost unacknowledged. This means that initial strategies may need to be revised in ways that unsettle the public, losing their trust in the emergency management process. Secondly, the output from these models form an extremely valuable input to the decision making process; but only one such input. Most emergencies are events that have huge social and economic impacts alongside the health and environmental consequences. While we can model the latter passably well, we are not so good at modelling economic impacts and very poor at modelling social impacts. Too often our political masters promise the best 'science-based' decision making and too late realise that the social and economic impacts need addressing. In this paper, we explore how model predictions should be drawn into emergency management processes in more balanced ways than often has occurred in the past. © Proceedings ISCRAM 2004.
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Antony Galton, & Michael Worboys. (2011). An ontology of information for emergency management. In E. Portela L. S. M.A. Santos (Ed.), 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011. Lisbon: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: The next generation of information systems for emergency management will be based on information provided by large and diverse collections of sensors, including information supplied by human volunteers. Consequently there is more than ever a need to provide solutions to the integration question, so that the Common Operating Picture can truly and effectively provide the unified view required of it. This paper describes some work on the ontology of information that can contribute to a solution of the integration problem. To set the stage, the paper discusses the relevance of information integration to emergency management, and then goes on to describe a project that provided the catalyst for this work. Later sections introduce ontological research and proceed to use it to lay the foundations for an ontology of information. In the final sections we indicate how such an ontology can be used in the context of emergency management.
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Gavin Treadgold, James Gunn, Paul Morton, & Simon Chambers. (2018). Developing a regional approach and strategy for geographical information systems for emergency management. In Kristin Stock, & Deborah Bunker (Eds.), Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. (pp. 190–199). Albany, Auckland, New Zealand: Massey Univeristy.
Abstract: This paper outlines practitioner work-in-progress in Canterbury, New Zealand, to develop a regional approach for geographical information systems (GIS) for emergency management. This is based upon recent events in Canterbury including earthquakes, floods, and fire; as well as New Zealand-wide work that is being done under the NZ GIS4EM banner. It introduces our approach, discusses a mind map that is being used to track desired data sets, plans to develop applications to support response functions in emergency operations centres, and the goal of using the common data sets as the basis of a common operating picture for Canterbury. Risks and issues associated with this work are highlighted, and then the draft strategy is introduced with desired outcomes and principles to achieve this goal. While initial work is primarily focused on GIS, the expectation is that the approach will be expanded to take a broader information management perspective in future.
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Guoqin Ma, & Chittayong Surakitbanharn. (2019). Predicting Hurricane Damage Using Social Media Posts Coupled with Physical and Socio-Economic Variables. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: During a natural disaster or emergency event, individual social media posts or hot spots may not necessarily correlate
to the most devastated areas. To better understand the correlation between social media and physical damage, we
compare Tweets, data about the physical environment, and socio-economic factors with insurance claim information
(as a proxy for physical damage) from 2017 Hurricane Irma in the state of Florida. We use machine learning
to identify relevant Tweets, sensitivity analyses to identify socio-economic factors, and statistical regression to
determine the predictive capability of insurance claims as a proxy for damage. We find that Tweets alone result in a
poorly fitted regression model of insurance claims, but the inclusion of physical features (e.g., power outages, wind
level) and socio-economic factors (e.g., population density, education, Internet access) improves the model?s fit.
Such models contribute to the knowledge base that may allow social media to predict damage in real-time.
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H. van Dijk. (2015). Situation Awareness in Crisis Situations: Development of a User Defined Operational Picture. In L. Palen, M. Buscher, T. Comes, & A. Hughes (Eds.), ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management. Kristiansand, Norway: University of Agder (UiA).
Abstract: This paper describes an effort underway to develop an operational concept and technical implementation for a User Defined Operational Picture (UDOP). The purpose of the UDOP capability is to create, visualize, and share decision-focused views of the operational environment for decision-makers to support accurate situation awareness and timely decision-making. Unlike a traditional Common Operational Picture (COP), a UDOP allows the user to select what information should be included in- or excluded from the data set defining the operational picture at the source. This paper provides an overview of the UDOP capabilities, as well as a description of the initial prototype implementation in an operational setting.
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Herkevall, J., & Johansson Björn J E. (2023). Is this a date? – New perspectives on ICT for harmonized inter-organizational crisis management. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (pp. 67–75). Omaha, USA: University of Nebraska at Omaha.
Abstract: In this paper, we challenge common conceptions related to the role and development of information and communication technology (ICT) for crisis management. Based on an understanding of inter-organizational crisis management as self-organizing through processes of harmonization in complex adaptive systems, ICT is positioned as an enabler in the bridging of social and organizational boundaries. In this view, the primary requirements for ICT in inter-organizational settings are defined by current information sharing needs, which are continuously changing with the context and co-working partners. From this understanding of inter-organizational relations in crisis management, this paper suggests two complementary approaches to ICT focusing on policy adjustment and training that supports adaptive organizational capabilities and utilization of easily available commercial ICT. The ideas put forth in this paper are intended to add perspectives and spark discussions on ICT for crisis management.
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Starr Roxanne Hiltz, Jose J. Gonzalez, & Murray Turoff. (2013). ICT support and the effectiveness of decision making in disasters: A preliminary system dynamics model. In J. Geldermann and T. Müller S. Fortier F. F. T. Comes (Ed.), ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management (pp. 668–673). KIT; Baden-Baden: Karlsruher Institut fur Technologie.
Abstract: A high level conceptual model is presented of factors hypothesized to be key determinants of the effectiveness of decision making in large scale disasters, grounded in the literature on disaster management. ICT robustness (including the use of social media) sensemaking, and the effectiveness of decision making processes by the multi-organizational Partially Distributed Teams that must cooperate are accorded key roles in the process model. The outcomes of the decision making processes modeled are decisions, in terms of timeliness and quality.
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Holzhüter, M., Huhle, G., Reuter-Oppermann, M., Hellriegel, J., & Klafft, M. (2023). Acceptance study on application systems to improve situational incident management through bi-directional communication between citizens and decision-makers in emergencies and crises situations. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (pp. 197–207). Omaha, USA: University of Nebraska at Omaha.
Abstract: Efficient hazard prevention and disaster control depend on situational awareness. Situational information is – among others – provided by citizens on the ground. Disaster managers are often reluctant to use such information on a large scale or in a systematic way for fear of being overwhelmed by information overload in a stressful crisis. New information technologies for crisis management are strongly dependent on the acceptance of the people using them and can only be successful as socio-technical systems. Therefore, 354 employees of public and private emergency operation centres as well as members of crisis management teams were asked to assess different information sharing technologies. 504 people from the public responded to an online survey about their willingness to use such technologies. The results indicate a high level of acceptance by both user groups for bi directional communication technologies for situation management and the improvement of situational awareness.
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Renato Iannella, & Karen Henricksen. (2007). Managing information in the disaster coordination centre: Lessons and opportunities. In K. Nieuwenhuis P. B. B. Van de Walle (Ed.), Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers (pp. 581–590). Delft: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: The current scope of ICT support for disaster coordination is primarily focused at either the network or data levels. There is significant opportunity for ICT to play an even more important role for disaster coordination at the information level. This paper reviews the information structures and requirements gathered from disaster coordination centres based on exercise observations. Such coordination of information is usually based on national frameworks that document structures, roles, and responsibilities, but are seldom supported by relevant ICT infrastructure or systems. This paper uses the lessons learned from the exercise observations to identify future opportunities for information management software to support disaster centre operations. In particular, the paper introduces a prototypical Crisis Information Management System we are developing to support two challenges: incident notification and resource messaging. The system is based on open standards under development within the OASIS standards consortium, and will be evaluated as part of future exercises.
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Ida Maria Haugstveit, Eivind Lars Rake, & Aslak Wegner Eide. (2015). Practitioner-Centered, Long-Term Testing of an ICT-based Triage System for Emergency Management. In L. Palen, M. Buscher, T. Comes, & A. Hughes (Eds.), ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management. Kristiansand, Norway: University of Agder (UiA).
Abstract: Triage in emergency response refers to determining the priority of victims based on their need for treatment and medical intervention. Today, triage is performed by the use of paper-based triage tags. Communication about patients? status is mainly carried out over radio or through handwritten notes. This practice makes it challenging for emergency personnel to keep an overview of the number, location, and medical status of victims, and to distribute information between personnel. Although technological solutions to ease the triage process exist, the methods used to test these solutions are somewhat limited. This paper reports our plans and preparations for a practitioner-centered, long-term testing of an ICT-based triage system. The system uses electronic devices to tag patients and communicate their status to relevant incident operators, providing a common operational picture for both on- and off-site personnel. The technologies (eTriage and Master) that are to be used during the testing are presented.
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Ke Wang, Yongsheng Yang, Genserik Reniers, Jian Li, & Quanyi Huang. (2021). An Attribute-based Model to Retrieve Storm Surge Disaster Cases. In Anouck Adrot, Rob Grace, Kathleen Moore, & Christopher W. Zobel (Eds.), ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management (pp. 567–580). Blacksburg, VA (USA): Virginia Tech.
Abstract: In China, storm surge disasters cause severe damages in coastal regions. One of the most important tasks is to predict affected regions and their relative damage levels to support decision-making. This study develops a two-stage retrieval model to search the most similar past disaster case to complete prediction. Based on spatial attributes of cases, the top-ranking past cases with a similar location to the target case are selected. Among these past cases, the most similar past case is selected by disaster attribute similarities. Three typical storm surge case studies have been used and implemented into this proposed model and the results show that all the most affected regions can be predicted. The proposed model simplifies the prediction process and updates results quickly. This study provides useful information for the government to make real-time response plans.
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Norman Kerle. (2009). AÏDA – Providing a framework for objective assessment of ICT for disaster risk management in Africa. In S. J. J. Landgren (Ed.), ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives. Gothenburg: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: As part of its recently renewed interest in Africa, the European Commission has funded the 2-year project “AÏDA – Advancing ICT for DRM (Disaster Risk Management) in Africa”. AÏDA is primarily an inventory of the ICT situation in Africa – At continental, regional and national scales – To guide European funding decisions in R&D and capacity building in Africa. The first project objective was to develop a conceptual framework for the assessment of ICT for DRM, to serve as the basis for the in-depth regional and detailed studies in 4 countries. The purpose of this paper is to provide an overview of the structure of this CF and its principal findings. By evaluating existing ICT achievements that are or can be applied towards DRM, but also limitations and bottlenecks, the CF can also guide governmental or non-governmental agencies focusing on DRM in Africa, as well as to target research efforts.
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Dennis J. King. (2006). VISTA-a visualization analysis tool for humanitarian situational awareness. In M. T. B. Van de Walle (Ed.), Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management (pp. 11–16). Newark, NJ: Royal Flemish Academy of Belgium.
Abstract: The US Department of State's Humanitarian Information Unit (HIU) is developing a new product and web-based visualization analysis tool, known as VISTA (Visualized Information & Synthesized Temporal Analysis). VISTA displays geo-spatial, temporal, numerical/graphic data and textual information, all in one product or via a web interface. VISTA is primarily intended for use by decision-makers, analysts, desk/project officers, and others to provide up-to-date common operating picture ie a vista about an emergency, issue or project.
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Kristine Steen-Tveit. (2020). Identifying Information Requirements for Improving the Common Operational Picture in Multi-Agency Operations. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 252–263). Blacksburg, VA (USA): Virginia Tech.
Abstract: While there exists a considerable body of literature on the importance of a common operational picture (COP) in multi-agency emergency operations, the COP concept itself still lacks a univocal definition. Despite the lack of consensus regarding the mechanisms underlying the COP, the literature implies a level of consistency in the focus on sharing critical information. Based on interviews with Norwegian emergency management stakeholders, this study investigates common information requirements for emergency management services and presents an example of a framework for structuring the sharing of critical information and building a COP. Termed 'the window report', this framework is used among emergency stakeholders in Norway and Sweden. The study identified eight common information requirement categories for managing extreme weather scenarios. With a focus on common information needs and a process for structured information sharing, future strategic emergency management planning might take a more holistic perspective on cross-sectoral operations than in current practice.
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Kristine Steen-Tveit, & Jaziar Radianti. (2019). Analysis of Common Operational Picture and Situational Awareness during Multiple Emergency Response Scenarios. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: Disaster response operations require communication and coordination between agencies that seldom occurs in everyday workday situations. Furthermore, in such hybrid environments it is necessary to establish a common operational picture for the responders involved to support collaborative decision-making. The emergency responders must gain situational awareness, and this can further affect the quality of how they deal with the situation. Training in emergency situations is shown to be efficient for learning. In order to understand the complexity of working in unpredictable environments, an analysis of an audio-log from a large-scale drill was carried out. Moreover, this paper provides a definition of several categories for identifying the processes to establish situational awareness and a common operational picture among emergency responders. The analysis process revealed how the actors communicate and revealed an overall communication pattern.
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Kristine Steen-Tveit, Jaziar Radianti, & Bjørn Erik Munkvold. (2020). SMS-based real-time data collection for evaluation of situational awareness and common operational picture: lessons learned from a field exercise. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 276–284). Blacksburg, VA (USA): Virginia Tech.
Abstract: Managing complex multi-agency emergency operations requires that the key actors have a holistic, correct and dynamic situational awareness (SA) and that the involved actors establish a common operational picture (COP). Establishing SA and COP are key objectives in many multi-agency exercises, however, reported research shows limitations in existing methods and approaches for collecting the data required for evaluating this. By being able to capture near real-time information during different phases of the exercise we will be better positioned to identify what works well and what does not work in the process of establishing SA and COP. Our paper presents an example of real-time data collection using SMS during a multi-agency field exercise. Overall, the results support the idea of this as an effective method for collecting real-time data for analyzing the formation of SA and a COP among actors in emergency management.
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Jonas Landgren. (2005). Shared use of information technology in emergency response work: Results from a field experiment. In B. C. B. Van de Walle (Ed.), Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management (pp. 35–41). Brussels: Royal Flemish Academy of Belgium.
Abstract: This paper presents results from a field experiment of IT-use in emergency response work of a fire crew. A prototype has been developed to probe for instances of sensemaking supported by IT-use in such work. The findings have been analyzed in relation to research on design of emergency management information systems and sensemaking theory. Key findings from the field experiment suggest that there is a potential conflict between the role-based emergency management information systems and the shared use of information technology of first responders. Further it is advocated that prototypes should be used to explore the extrinsic of the work practice difficult to uncover using only direct-observation or interviews.
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Maël Arnaud, Carole Adam, & Julie Dugdale. (2017). The role of cognitive biases in reactions to bushfires. In eds Aurélie Montarnal Matthieu Lauras Chihab Hanachi F. B. Tina Comes (Ed.), Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management (pp. 85–96). Albi, France: Iscram.
Abstract: Human behaviour is influenced by many psychological factors such as emotions, whose role is already widely recognised. Another important factor, and all the more so during disasters where time pressure and stress constrain reasoning, are cognitive biases. In this paper, we present a short overview of the literature on cognitive biases and show how some of these biases are relevant in a particular disaster, the 2009 bushfires in the South-East of Australia. We provide a preliminary formalisation of these cognitive biases in BDI (beliefs, desires, intentions) agents, with the goal of integrating such agents into agent-based models to get more realistic behaviour. We argue that taking such “irrational” behaviours into account in simulation is crucial in order to produce valid results that can be used by emergency managers to better understand the behaviour of the population in future bushfires.
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Christoph Markmann, Heiko A. Von Der Gracht, Jonas Keller, & Rixa Kroehl. (2012). Collaborative foresight as a meansto face future risks – An innovative platform conception. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Increasing market volatility and disruptions imply risks for companies and governments and have become therefore focus topics. Adequate tools to identify, assess and manage future developments are key to survive in a turbulent environment. In our paper, we present the systematic development process of an innovative, web-based foresight platform, which is a joint research project funded by the German Federal Government and aims to improve the robustness in decision making by collaborative foresight. Its four interlinked applications have the purpose to enable their users a collaborative generation, discussion, evaluation and development of future-oriented knowledge. Thereby, a special emphasis is on the relevance and the timeliness of the provided information. Within the multi-stage requirement analysis of the tool platform we analyzed existing concepts in order to identify strengths and weaknesses and conducted brainstorming sessions and interviews with professionals of 130 companies and organizations to account for different backgrounds, perspectives and intentions. © 2012 ISCRAM.
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Mehdi Ben Lazreg, Jaziar Radianti, & Ole-Christoffer Granmo. (2015). SmartRescue: Architecture for Fire Crisis Assessment and Prediction. In L. Palen, M. Buscher, T. Comes, & A. Hughes (Eds.), ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management. Kristiansand, Norway: University of Agder (UiA).
Abstract: In case of indoor fire hazards, firefighters face difficulties at assessing the fire situation and evacuating trapped victim inside the building, especially when the fire is big, and the building is unknown to them. On the other hand, modern sensor technologies in smartphone are becoming more advanced, widespread, and can be exploited for helping the firefighting operation. This paper proposes using smartphones as a distributed sensing and computing platform, for supporting firefighters to conduct their mission. The developed solution is based on collecting sensor data from smartphones. A Bayesian network then uses this data to generate a picture of the fire and predict its development. The additional indoor positioning feature make this proposed solution a promising tool to make the firefighter intervention more efficient and fast in order to save more lives.
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Michael Bartolacci, & Stanko Dimitrov. (2016). A Network Interdiction Perspective for Providing Emergency Communications: An Analysis for Promoting Resiliency Subject to Resource Constraints and Security Concerns. In A. Tapia, P. Antunes, V.A. Bañuls, K. Moore, & J. Porto (Eds.), ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management. Rio de Janeiro, Brasil: Federal University of Rio de Janeiro.
Abstract: Disasters, whether natural or manmade, and other types of emergencies create the need for immediate and secure communications between and among the affected populace, governmental agencies, non-governmental organizations (NGOs) and other types of emergency responders. It is through these communications that the affected populace is able to show resilient behavior, both psychologically and economically. A network interdiction model is proposed that can be utilized to create a more reliable design for such a communications network against the motives of would-be attackers whose aim it is to disrupt emergency communications and inflict damage on the affected populace. The contribution of this work is the application of the network interdiction modeling framework to an emergency communication scenario.
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Michael E. Stiso, Aslak Wegner Eide, Ragnhild Halvorsrud, Erik G. Nilsson, & Jan Håvard Skjetne. (2013). Building a flexible common operational picture to support situation awareness in crisis management. In J. Geldermann and T. Müller S. Fortier F. F. T. Comes (Ed.), ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management (pp. 220–229). KIT; Baden-Baden: Karlsruher Institut fur Technologie.
Abstract: Decision support systems for emergency management tend to focus on making a lot of data meaningful to particular users via a common operational picture (COP). This paper describes one such system, but one that goes further by making the COP flexible enough to support multiple users. Large crises involve frequent role switching between different actors in a response. Hence, predicting the support needs of a given user of a COP is difficult at best, complicating the design process. The solution described here is to use interactive information overlays to enable different users to fit the COP to their particular SA needs. The design was evaluated in two user workshops and a demonstration. In general, it was well-received, but domain experts cautioned that the tool must be usable not only in large crises but in everyday operations, or else it will not be used.
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Murray Turoff. (2015). The Paradox of Emergency Management. In L. Palen, M. Buscher, T. Comes, & A. Hughes (Eds.), ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management. Kristiansand, Norway: University of Agder (UiA).
Abstract: The role of Emergency Management is to respond effectively to a major emergency that cannot be handled by the day to day independent services such as fire fighters, police, and medical response facilities. However, normal evolutionary processes typically make the ability to respond to disasters more difficult. This leads to long term decision and policy conflicts and incompatibilities about desirable goals, with implications for practitioners and system designers.
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Petrenj, B., Piraina, M., Borghetti, F., Marchionni, G., & Urbano, V. (2023). Cross-border Digital Platform for Transport Critical Infrastructure Resilience: Functionalities and Use Case. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (pp. 96–111). Omaha, USA: University of Nebraska at Omaha.
Abstract: The resilience of increasingly interdependent Critical Infrastructure (CI) systems hugely depends on the stakeholder organizations’ ability to exchange information and coordinate, while CI’s cross-border dimension further increases the complexity and challenges. This paper presents the progress in the Lombardy Region (Italy) and Canton Ticino (Switzerland) on the joint capacity to manage disruptive events involving transportation CI between the two countries. We present a cross-border digital platform (Critical Infrastructure Platform – PIC) and its main functionalities for improved cross-border risk and resilience management of CI. A use case, based on a scenario of an intense snowfall along the transboundary motorway impacting both countries, demonstrates how PIC advances the exchange of information, its visualization and analysis in real-time. The use case also shows the practical value of the digital platform and its potential to support the management of cross-border events (and their cascading events) that require the cooperation of Italian and Swiss actors.
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Phil Hanson, & Caitlin McDougall. (2018). Enabling Collaborative and Resilient Emergency Management Efforts: DFES and Western Australia's Adoption of a Common Operating Picture. In Kristin Stock, & Deborah Bunker (Eds.), Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. (pp. 75–82). Albany, Auckland, New Zealand: Massey Univeristy.
Abstract: Following two Major Incident Reviews and a request from WA's governing emergency management body, DFES WA acknowledged that their incident management processes were not supporting seamless communication and collaboration. After identifying their unique needs, DFES implemented two web-enabled platforms: WebEOC, a Crisis Information Management System and Whispir, a multichannel notifications solution. Both systems offer DFES and, in turn, WA communities a level of transparency, collaboration and accuracy not previously available. Recently, six of WA's key government agencies have connected their WebEOC platforms via a single information hub. Through this, they can share and disseminate crucial information within a common operating picture, have complete situational awareness, and rapidly and intelligently prepare for and respond to incidents. WA is the first Australian state to have such a platform implemented and, through these efforts, its agencies are ensuring increased efficiency, collaboration and resiliency for themselves and the wider WA population.
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