Steen-Tveit, K., Snaprud, M. H., Heinecke, J. E., & Fure Nora. (2023). Towards a Co-Created Emergency Management Collaboration Repository. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (pp. 20–32). Omaha, USA: University of Nebraska at Omaha.
Abstract: The need for information systems (ISs) to aid emergency management (EM) has been well established. Yet, despite the acknowledged benefits of ISs for EM, the support of ISs in the preparedness phase is weak. Complex EM operations require coordinated efforts across emergency organizations, which are facing enormous challenges related to the method of collaboration to cope with the impact. This paper presents an ongoing project initiated to develop an emergency management collaboration repository for a range of emergency responders, focusing on emergency cross-organizational collaboration, information sharing, exercises, and evaluations. A participatory design approach was applied for the system requirements elicitation and was carried out in two workshops with several EM stakeholders.
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Rodriguez, R., & Bañuls, V. A. (2023). Designing collaborative emergency plans for enhancing resilience in urban business parks. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (p. 1069). Omaha, USA: University of Nebraska at Omaha.
Abstract: Nowadays, emergency planning is an intangible business asset that allows companies to better face the possible catastrophic events they may be exposed to. The aim of the present study was to determine what collaborative emergency planning is and which elements must be considered in it, taking into account that the purpose of this type of planning is to help several organizations to work together in any emergency. The data were gathered through focus groups in an industrial area of Southern Europe that comprises more than 2,500 companies. The results obtained in this work allowed defining the reach of Collaborative Emergency Planning in business parks, as well as its basic functionalities, emergency scenarios and aggravating scenarios. Lastly, it was determined that Collaborative Emergency Planning is a tool for the construction of Organizational Resilience.
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Stephan Weijman, & Kenny Meesters. (2020). Shifting Control and Trust: Exploring Implications of Introducing Delegated Decision Support Systems. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 285–294). Blacksburg, VA (USA): Virginia Tech.
Abstract: Increased information access and more intelligent information systems enable more operators in an organization to autonomously make decisions. These delegated decision-making opportunities play an important role during critical events, as operators -such as emergency teams and responders- can work independently and rely less on a centralized decision-making structure. Moreover, the operators' perceived level of trust increases while also limiting the coordinators' perceived control. In this paper, we examine the influence of such systems on the shift in perceived control and empowerment for both operators and commanders. In our experiments, conducted at the Royal Netherlands Air Force, we found that the introduction of these systems indeed affects perceived control and empowerment, specifically as perceived by the coordinator. These factors will play an important role in the effective use of such systems and their transformative effect on an organization. Especially considering the ongoing technical and organizational developments in crisis information management.
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David Paulus, Kenny Meesters, & Bartel Van de Walle. (2018). Turning data into action: supporting humanitarian field workers with open data. In Kees Boersma, & Brian Tomaszeski (Eds.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management (pp. 1030–1039). Rochester, NY (USA): Rochester Institute of Technology.
Abstract: In the aftermath of disasters, information is of the essence for humanitarian decision makers in the field. Their concrete information needs is highly context-influenced and often they find themselves unable to access the right information at the right time. We propose a novel ICT-based approach to address these information needs more accurately. First, we select a group of in-field decision makers and collect their concrete information needs in the disaster aftermath. We then review to what extent existing data and tools can already address these needs. We conclude that existing solutions fall short in meeting important information needs of the selected group. We describe the design of an information system prototype to address these gaps more accurately. We combine data of the International Aid Transparency Initiative and the Humanitarian Data Exchange to form the data-backend of our system. We describe our implementation approach and evaluation plan.
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Monika Magnusson, Lars Nyberg, & Malin Wik. (2018). Information Systems for Disaster Management Training – Establishing User Needs with a Design Science Research Approach. In Kees Boersma, & Brian Tomaszeski (Eds.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management (pp. 841–850). Rochester, NY (USA): Rochester Institute of Technology.
Abstract: Societal threats such as global warming and terror attacks make crisis preparedness and crisis training a major priority in governments worldwide. Unfortunately, training is limited, partly due to complex and resource-demanding planning of traditional exercises. Several crisis training software have been developed as a complement. However, reports in research on their usage are rare, which indicates that the diffusion is limited. A potential explanation is that the systems fail to meet important needs in the organizations and/or sound information systems (IS) design principles. This paper describes the first phase of a design science research (DSR) project aiming at developing information systems for disaster management (ISDM) training, and accompanying training methods in local and regional governments. The purpose of this paper is to investigate perceived problems in current crisis training and identify opportunities for ISDM training in the application domain. Another purpose is to outline expected artifacts in the project.
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