Stephan Weijman, & Kenny Meesters. (2020). Shifting Control and Trust: Exploring Implications of Introducing Delegated Decision Support Systems. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 285–294). Blacksburg, VA (USA): Virginia Tech.
Abstract: Increased information access and more intelligent information systems enable more operators in an organization to autonomously make decisions. These delegated decision-making opportunities play an important role during critical events, as operators -such as emergency teams and responders- can work independently and rely less on a centralized decision-making structure. Moreover, the operators' perceived level of trust increases while also limiting the coordinators' perceived control. In this paper, we examine the influence of such systems on the shift in perceived control and empowerment for both operators and commanders. In our experiments, conducted at the Royal Netherlands Air Force, we found that the introduction of these systems indeed affects perceived control and empowerment, specifically as perceived by the coordinator. These factors will play an important role in the effective use of such systems and their transformative effect on an organization. Especially considering the ongoing technical and organizational developments in crisis information management.
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David Paulus, Kenny Meesters, & Bartel Van de Walle. (2018). Turning data into action: supporting humanitarian field workers with open data. In Kees Boersma, & Brian Tomaszeski (Eds.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management (pp. 1030–1039). Rochester, NY (USA): Rochester Institute of Technology.
Abstract: In the aftermath of disasters, information is of the essence for humanitarian decision makers in the field. Their concrete information needs is highly context-influenced and often they find themselves unable to access the right information at the right time. We propose a novel ICT-based approach to address these information needs more accurately. First, we select a group of in-field decision makers and collect their concrete information needs in the disaster aftermath. We then review to what extent existing data and tools can already address these needs. We conclude that existing solutions fall short in meeting important information needs of the selected group. We describe the design of an information system prototype to address these gaps more accurately. We combine data of the International Aid Transparency Initiative and the Humanitarian Data Exchange to form the data-backend of our system. We describe our implementation approach and evaluation plan.
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Monika Magnusson, Lars Nyberg, & Malin Wik. (2018). Information Systems for Disaster Management Training – Establishing User Needs with a Design Science Research Approach. In Kees Boersma, & Brian Tomaszeski (Eds.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management (pp. 841–850). Rochester, NY (USA): Rochester Institute of Technology.
Abstract: Societal threats such as global warming and terror attacks make crisis preparedness and crisis training a major priority in governments worldwide. Unfortunately, training is limited, partly due to complex and resource-demanding planning of traditional exercises. Several crisis training software have been developed as a complement. However, reports in research on their usage are rare, which indicates that the diffusion is limited. A potential explanation is that the systems fail to meet important needs in the organizations and/or sound information systems (IS) design principles. This paper describes the first phase of a design science research (DSR) project aiming at developing information systems for disaster management (ISDM) training, and accompanying training methods in local and regional governments. The purpose of this paper is to investigate perceived problems in current crisis training and identify opportunities for ISDM training in the application domain. Another purpose is to outline expected artifacts in the project.
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Inga Kroener, Hayley Watson, & Julia Muraszkiewicz. (2017). Agility in crisis management information systems requires an iterative and flexible approach to assessing ethical, legal and social issues. In eds Aurélie Montarnal Matthieu Lauras Chihab Hanachi F. B. Tina Comes (Ed.), Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management (pp. 247–255). Albi, France: Iscram.
Abstract: This paper focuses on the assessment of ethical, legal and social issues (ELSI) in relation to agile information systems in the domain of crisis management. The authors analyse the differing needs of a move from a traditional approach to the development of information systems to an agile approach, which offers flexibility, adaptability and responds to the needs of users as the system develops. In turn, the authors argue that this development requires greater flexibility and an iterative approach to assessing ELSI. The authors provide an example from the Horizon 2020 EU-funded project iTRACK (Integrated system for real-time TRACKing and collective intelligence in civilian humanitarian missions) to exemplify this move to an iterative approach in practice, drawing on the process of undertaking an ethical and privacy impact assessment for the purpose of this project.
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Katelynn Amaris Kapalo, Pamela Wisniewski, & Joseph J. LaViola Jr. (2019). First In, Left Out : Current Technological Limitations from the Perspective of Fire Engine Companies. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: The cognitive demands and skills required of a fire engine company when assessing the scene of an incident and
the systems they use to manage this information are a matter of life or death. We conducted a case study with an
entire fire battalion in Florida (35 firefighters at varying levels of command) to assess their routine technology
needs. Using a cognitive work analysis approach, we found that the firefighters in our study relied on mission
critical systems that often failed, as well as disparate secondary systems that lacked integration. Capability gaps
and inaccessible data also increased the likelihood of errors, creating frustration in the systems that both helped
and hindered these firefighters in their daily job tasks. We describe what firefighters need from technology in its
present state and we outline usability issues for technology designers and practitioners to leverage in the design
of future systems.
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