Loïc Bidoux, Jean-Paul Pignon, & Frédérick Bénaben. (2014). A model driven system to support optimal collaborative processes design in crisis management. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management (pp. 245–249). University Park, PA: The Pennsylvania State University.
Abstract: This paper presents a system dedicated to support crises managers that is focused on the collaboration issues of the actors involved in the response. Based on context knowledge, decision makers' objectives and responders' capabilities, the system designs in a semi-automatic way a set of collaborative process alternatives that can optimize coordination activities during an ongoing crisis resolution. The technical design of the system mixes optimization algorithms with inference of logical rules on an ontology. Candidate processes are evaluated through multi-criteria decision analysis and proposed to the decision-makers with associated key performance indicators to help them with their choice. The overall approach is model driven through a crisis meta-model and an axiomatic theory of crisis management.
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Laura Laguna Salvadó, Matthieu Lauras, & Tina Comes. (2017). Sustainable Performance Measurement for Humanitarian Supply Chain Operations. In eds Aurélie Montarnal Matthieu Lauras Chihab Hanachi F. B. Tina Comes (Ed.), Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management (pp. 775–783). Albi, France: Iscram.
Abstract: This paper proposes a performance measurement definition to consider sustainable development principles in the humanitarian supply chain operations (source, make, deliver). Previous research has shown the challenge for humanitarian organizations to consider the three sustainability pillars people, planet and profit in their decision-making processes. Based on field research with the International Federation of the Red Cross and Red Crescent (IFRC) and a literature review on humanitarian performance measurement and sustainability, we define a set of criteria, objectives and Key Performance Indicators that translates sustainability concepts to concrete humanitarian operations. Based on the Triple Bottom Line approach, the environmental and social dimensions are added to the economic dimension, which is standard in HSC literature and practice. The aim of this study is to set the basis for a Decision Support System (DSS) in operations planning.
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Stefan Moellmann, David Braun, Hagen Engelmann, & Wolfgang Raskob. (2011). Key performance indicator based calculations as a decision support for the tactical level. In E. Portela L. S. M.A. Santos (Ed.), 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011. Lisbon: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: For the planning of relief operations the duration and the necessary resources are key factors for a successful completion. Those factors, however, are difficult to estimate due to the large number of influencing factors in a complex crisis situation. This paper presents a software module that supports the planning by calculating the duration and the required resources for relief measures based on key performance indicators (KPI). It is part of a project called SECURITY2People aiming to develop the basics for an integrated disaster management system. The module consists of an easy to use tool to calculate the timing of a relief measure when applied to a given disaster site. In addition it contains a detailed view to display and edit the model of the selected measure which is depicted as a Gantt chart and forms the basis of the calculation. Finally, the paper describes how this module can benefit from interoperability with other modules of this project and existing systems and services.
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Heiko Roßnagel, Jan Zibuschka, & Olaf Junker. (2011). On the effectiveness of mobile service notification for passenger egress during large public events. In E. Portela L. S. M.A. Santos (Ed.), 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011. Lisbon: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: In this contribution we evaluate the effectiveness of mobile services for passenger egress of a train station during a large public event using an agent-based simulation approach. For this simulation we built a virtual replica of the Cologne central train station and collected empirical data on passenger numbers and their movements during a large public event. We simulate several different scenarios and compare the results using key performance indicators, such as time for egress. Our results show that dedicated cell broadcast messages under the described circumstances can be used to decrease evacuation time significantly and that the simulation can be used to quickly investigate the relevant key performance indicators needed to asses and evaluate the effectiveness of different notification and evacuation strategies.
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