Tim Grant. (2018). Common Topics in C2 Doctrine for Emergency Management. In Kristin Stock, & Deborah Bunker (Eds.), Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. (pp. 56–68). Albany, Auckland, New Zealand: Massey Univeristy.
Abstract: A set of publications from the online, English-language, Emergency Management (EM) doctrine has been surveyed to identify common topics in Command & Control (C2) at the tactical and operational levels. Jackson's (2013) ontological and epistemological review of the evolution of military doctrine serves as the analytic lens, enabling a link to be made to resilience and agility. The topics identified were mapped to scientific disciplines in C2. The results could be used to draw up a recommended table of contents for comprehensive EM doctrine, to guide the development of curricula for training emergency managers, and to define the user requirements for supporting information systems. In further research, the results should be compared to a similar, ongoing survey of military C2 doctrine.
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Sonia Gul, Nurul Sarkar, Jairo Gutierrez, & Edmund Lai. (2018). RESILICOMM: A Framework for Resilient Communication System. In Kristin Stock, & Deborah Bunker (Eds.), Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. (pp. 83–88). Albany, Auckland, New Zealand: Massey Univeristy.
Abstract: Disasters, when they strike hard, may cause the disruption of many vital services. 'Telecommunications' is being considered one of the vital lifeline services as many disaster relief operations rely on it. Effective communication is dependent on a telecommunication network infrastructure that is working properly. Unfortunately, the infrastructure may be damaged during a disaster causing no-coverage and/or congested network traffic in the disaster-affected areas. In this paper we propose a conceptual framework for building a resilient communication system that not only considers the communications infrastructure but also other driving factors which are necessary for its success. The proposed framework is based on five key pillars, namely: robustness, redundancy, adaptability, agility, and readiness to build capability for developing a resilient communication system. The findings reported in this paper provide some insights into resilient communications that may help network researchers/engineers to contribute further towards developing a robust and resilient communication system capable of coping with disasters.
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Phil Hanson, & Caitlin McDougall. (2018). Enabling Collaborative and Resilient Emergency Management Efforts: DFES and Western Australia's Adoption of a Common Operating Picture. In Kristin Stock, & Deborah Bunker (Eds.), Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. (pp. 75–82). Albany, Auckland, New Zealand: Massey Univeristy.
Abstract: Following two Major Incident Reviews and a request from WA's governing emergency management body, DFES WA acknowledged that their incident management processes were not supporting seamless communication and collaboration. After identifying their unique needs, DFES implemented two web-enabled platforms: WebEOC, a Crisis Information Management System and Whispir, a multichannel notifications solution. Both systems offer DFES and, in turn, WA communities a level of transparency, collaboration and accuracy not previously available. Recently, six of WA's key government agencies have connected their WebEOC platforms via a single information hub. Through this, they can share and disseminate crucial information within a common operating picture, have complete situational awareness, and rapidly and intelligently prepare for and respond to incidents. WA is the first Australian state to have such a platform implemented and, through these efforts, its agencies are ensuring increased efficiency, collaboration and resiliency for themselves and the wider WA population.
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Lev Zhuravsky. (2018). Responding to Disaster: Resilience Engineering and Shared Leadership in Coping with Unexpected. In Kristin Stock, & Deborah Bunker (Eds.), Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. (pp. 69–74). Albany, Auckland, New Zealand: Massey Univeristy.
Abstract: The magnitude 6.3 Christchurch earthquake struck the city at 12:51pm on Tuesday, 22 February 2011. Christchurch Hospital sustained damage following the earthquake which severely strained the hospital's ability to function at regular capacity. Three acute medical wards had to be evacuated immediately after the earthquake and relocated to an older person's health hospital. This insight paper makes a unique contribution to the field of resilience by demonstrating the practical application and positive impact of the Resilience Engineering and shared leadership to team performance in one of the relocated acute medical wards during the initial two years following the earthquake. This paper which is still work in progress was developed from the experiences and reflections of the author, who was a charge nurse manager of one of the relocated wards and led a nursing team during the earthquake, evacuation, and relocation. Taking RE model as a framework for creating resilience in complex and unexpected environment proved to be a very positive experience which created multiple learnings and prompted the team to develop sustained resilience at personal, interpersonal and professional levels. Working on this insight paper prompted the author to explore possible application of Resilient Engineering in health care environment, taking it as foundation principle of developing resilient health care in the context of complex adaptive systems. This transformed onto Ph.D. research which will be submitted to the conference colloquium.
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Iva Seto, David Johnstone, & Jennifer Campbell-Meier. (2018). Experts' sensemaking during the 2003 SARS crisis. In Kristin Stock, & Deborah Bunker (Eds.), Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. (pp. 44–55). Albany, Auckland, New Zealand: Massey Univeristy.
Abstract: This paper depicts the real-time sensemaking of experts as they worked to combat the first emerging disease of the 21st century: Severe Acute Respiratory Syndrome (SARS). Newspaper data was analysed from the 2003 SARS crisis, with a Canadian perspective, to follow the process of solving the puzzle of this emerging disease. Retrospective sensemaking is a process that is triggered by the unexpected, which leads to actors gathering information (taking action) in order to consider possible interpretations for the unexpected event. Disease outbreaks serve as sensemaking triggers, and actors engage in retrospective sensemaking to find out the factors involved in how the outbreak happened. Prospective sensemaking (future-oriented) is employed when actors work together to plan how to combat the disease. The newspaper data demonstrate that retrospective and prospective sensemaking are tethered: to make plans to combat a disease, actors first require a collectively agreed upon understanding from which they can generate possibilities for a crisis response. This paper contributes to the field by providing concepts for long-duration crisis sensemaking, as the bulk of organisational research focuses on acute crises such as wildfires, or earthquakes.
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