Petersen, L., Havarneanu, G., McCrone, N., & Markarian, G. (2023). Practitioner Perspectives of the PROACTIVE CBRNe Disaster App. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (pp. 13–19). Omaha, USA: University of Nebraska at Omaha.
Abstract: To help practitioners better meet the needs of the public at large when managing diverse groups of people during a CBRNe (Chemical, Biological, Radiological, Nuclear and explosive) incident, the PROACTIVE project is developing a CBRNe smartphone disaster app which aims to improve the efficiency of the communication between law enforcement agencies, policy makers and citizens. By using a co-creation methodology with both civil society organisations and CBRNe practitioners, PROACTIVE ensures the app will meet the needs and expectations of both end-user groups. This work-in-progress paper focuses on a workshop carried out with practitioners to test the first mobile app prototype. The results demonstrate that the prototype mobile app is in line with practitioners expectations but that there is room for improvement, such as more visuals, and new features, such as translation, should be added. Looking forward, the app will be updated before being tested in upcoming field training exercises.
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Laura Petersen, Grigore M. Havarneanu, Natasha McCrone, Garegin Markarian, Åsa Burlin, & Per-Erik Johansson. (2022). CBRNe, a Universally Designed App for That? In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 836–846). Tarbes, France.
Abstract: While a wide range of disaster apps are currently available, few address the topic of CBRNe (Chemical, Biological, Radiological, Nuclear and explosive) risks and threats. The proven value of disaster apps in emergency management and the unique ways in which citizens prepare for and respond to CBRNe incidents merit that such an app exist. However, disaster apps also have their limitations, namely uptake and accessibility. The PROACTIVE project is filling these gaps by co-creating together with vulnerable groups an accessible CBRNe disaster app. This article examines the results from four workshops held with the potential end-users recruited from vulnerable groups. Following the MoSCoW methodology, requirements were established and their relevance to the Universal Design principles discussed. For instance, it was found that the app Must have a less chaotic interface which would help meet the principle of simple and intuitive use. Lastly, the app redesign is showcased.
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Clara Grimes, Mihoko Sakurai, Vasileios Latinos, & Tim A Majchrzak. (2017). Co-creating Communication Approaches for Resilient Cities in Europe: the Case of the EU Project Smart Mature Resilience. In eds Aurélie Montarnal Matthieu Lauras Chihab Hanachi F. B. Tina Comes (Ed.), Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management (pp. 353–362). Albi, France: Iscram.
Abstract: Cities face a wide range of risks. Potential threats range from natural disasters and the (relatively slow) environmental change, to man-made issues like extremism. To overcome such threats, cities ought to be resilient, capable of resisting problems, of adapting to new situations, and overcoming crises. Effective communication is particularly crucial for a resilient city. Rather than trusting that relevant stakeholders, municipal staff and citizens will intuitively communicate in the ideal way, cities should see communication as a strategic aspect of their resilience development. Thus, how resilient cities communicate should be strategically managed. In this paper, we present immediate results from an ongoing European project called Smart Mature Resilience. In this project, we work with seven cities towards the ultimate goal of developing a Resilience Management Guideline for all European cities. Moreover, we intend to set up a resilience backbone in Europe, which will be driven by effective communication between cities.
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