Holzhüter, M., Huhle, G., Reuter-Oppermann, M., Hellriegel, J., & Klafft, M. (2023). Acceptance study on application systems to improve situational incident management through bi-directional communication between citizens and decision-makers in emergencies and crises situations. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (pp. 197–207). Omaha, USA: University of Nebraska at Omaha.
Abstract: Efficient hazard prevention and disaster control depend on situational awareness. Situational information is – among others – provided by citizens on the ground. Disaster managers are often reluctant to use such information on a large scale or in a systematic way for fear of being overwhelmed by information overload in a stressful crisis. New information technologies for crisis management are strongly dependent on the acceptance of the people using them and can only be successful as socio-technical systems. Therefore, 354 employees of public and private emergency operation centres as well as members of crisis management teams were asked to assess different information sharing technologies. 504 people from the public responded to an online survey about their willingness to use such technologies. The results indicate a high level of acceptance by both user groups for bi directional communication technologies for situation management and the improvement of situational awareness.
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Pestana, M. C., Vieira, V., & Ribeiro, A. (2023). Crowdsourcing and collaboration for crisis communication: a systematic review. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (p. 1072). Omaha, USA: University of Nebraska at Omaha.
Abstract: Establishing collaborative communication in crisis solutions provides appropriate support and efficient response to the public when an emergency scenario appears. The public comprises a crowd of humans involved in their quotidian activities. Communication should flow collaboratively between operational centers, civils, and public institutions professionals. Crowdsourcing is a technique that supports communication between the diverse public by using people collaboration. This paper’s primary goal is to study the state-of-the-art regarding crowdsourcing and collaboration for crisis communication. A systematic literature review guided this study. As a result, 20 papers have been selected about solutions that support communication for crises in the last ten years. Findings reveal solutions whose requirements provide rapid emergency response, good coordination between the agents and the crowd, and trustful data passing through a validation process.
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G.P. Jayasiri, & Raj Prasanna. (2023). Citizen Science for supporting Disaster Management Institutions in Sri Lanka. In V. L. Thomas J. Huggins (Ed.), Proceedings of the ISCRAM Asia Pacific Conference 2022 (pp. 77–88). Palmerston North, New Zealand: Massey Unversity.
Abstract: During 2016, 2017 and 2018, the country witnessed extreme rains which triggered flooding in several urban areas. The number of affected people by the 2018 floods was around 150,000 which shows a significant decrease compared to the events in 2016 and 2017. Several institutions provided their support via funding, relief, and rehabilitation mechanisms during these consecutive disasters. However, there are provisions which can further improve the performance of Disaster Management activities. Given this context, this study is carried out to investigate the application of citizen science concepts in several phases of Disaster Management in Sri Lanka. A scoping review supported by three case studies of floods was considered during the analysis. Limited participation of grass root level communities in decision-making and disaster planning, and issues related to data management are some of the main challenges identified in this study. Participatory mapping, Co-Design Projects, hackathons, and crowdfunding are some of the observed citizen science concepts which can be used to address the challenges and strengthen the Disaster Management activities in Sri Lanka. Further studies including interviews and questionnaire surveys were recommended to justify the findings.
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Xiao Li, Julia Kotlarsky, & Michael D. Myers. (2023). Crowdsourcing and the COVID-19 Response in China: An Actor-Network Perspective. In V. L. Thomas J. Huggins (Ed.), Proceedings of the ISCRAM Asia Pacific Conference 2022 (pp. 240–246). Palmerston North, New Zealand: Massey Unversity.
Abstract: Crowdsourcing, serving as a distributed problem-solving and production model, can help in the response to a disaster. The current literature focuses on the flow of crowdsourced information, but the question of how crowdsourcing contributes to physical disaster workflows remains to be addressed. Based on a case study of China’s response to COVID-19, this research aims to explore the role of crowdsourcing stakeholders and how they acted to respond to the outbreak. Actor network theory is applied as the lens to elucidate the roles of different heterogeneous actors. The preliminary results indicate that socio-technical actors activated, absorbed, associated, and aligned with each other to combat the pandemic. We suggest ways to augment the actor network to address potential future outbreaks.
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Therese Habig, Richard Lüke, Simon Gehlhar, Torben Sauerland, & Daniel Tappe. (2021). A Consolidated Understanding of Disaster Community Technologies. In Anouck Adrot, Rob Grace, Kathleen Moore, & Christopher W. Zobel (Eds.), ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management (pp. 778–791). Blacksburg, VA (USA): Virginia Tech.
Abstract: Since the beginning of this millennium, there has been an increasing use of social media and crowdsourcing (SMCS) technologies in disaster situations (Reuter & Kaufhold, 2018). Disaster management organizations and corresponding research are increasingly working on ways of integrating SMCS into the processes of crisis management. In a changing technological landscape to address disasters, and with increasing diversity of stakeholders in disasters, the purpose of this research is to provide an overview of technologies for SMCS within disasters to improve community resilience. The identified and analyzed technologies are summarized under the term “Disaster Community Technologies” (DCT). The paper presents a classification schema (the “DCT-schema”) for those technologies. The goal is to generate an overview of DCT in a rapidly evolving environment and to provide the practical benefit for different stakeholders to identify the right one from the overview.
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