Petersen, L., Havarneanu, G., McCrone, N., & Markarian, G. (2023). Practitioner Perspectives of the PROACTIVE CBRNe Disaster App. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (pp. 13–19). Omaha, USA: University of Nebraska at Omaha.
Abstract: To help practitioners better meet the needs of the public at large when managing diverse groups of people during a CBRNe (Chemical, Biological, Radiological, Nuclear and explosive) incident, the PROACTIVE project is developing a CBRNe smartphone disaster app which aims to improve the efficiency of the communication between law enforcement agencies, policy makers and citizens. By using a co-creation methodology with both civil society organisations and CBRNe practitioners, PROACTIVE ensures the app will meet the needs and expectations of both end-user groups. This work-in-progress paper focuses on a workshop carried out with practitioners to test the first mobile app prototype. The results demonstrate that the prototype mobile app is in line with practitioners expectations but that there is room for improvement, such as more visuals, and new features, such as translation, should be added. Looking forward, the app will be updated before being tested in upcoming field training exercises.
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Laura Petersen, Grigore M. Havarneanu, Natasha McCrone, Garegin Markarian, Åsa Burlin, & Per-Erik Johansson. (2022). CBRNe, a Universally Designed App for That? In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 836–846). Tarbes, France.
Abstract: While a wide range of disaster apps are currently available, few address the topic of CBRNe (Chemical, Biological, Radiological, Nuclear and explosive) risks and threats. The proven value of disaster apps in emergency management and the unique ways in which citizens prepare for and respond to CBRNe incidents merit that such an app exist. However, disaster apps also have their limitations, namely uptake and accessibility. The PROACTIVE project is filling these gaps by co-creating together with vulnerable groups an accessible CBRNe disaster app. This article examines the results from four workshops held with the potential end-users recruited from vulnerable groups. Following the MoSCoW methodology, requirements were established and their relevance to the Universal Design principles discussed. For instance, it was found that the app Must have a less chaotic interface which would help meet the principle of simple and intuitive use. Lastly, the app redesign is showcased.
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Marion Lara Tan, Raj Prasanna, Kristin Stock, Emma Hudson-Doyle, Graham Leonard, & David Johnston. (2018). Usability Factors Affecting the Continuance Intention of Disaster Apps. In Kristin Stock, & Deborah Bunker (Eds.), Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. (pp. 326–338). Albany, Auckland, New Zealand: Massey Univeristy.
Abstract: Multiple disaster mobile applications (apps) already exist for public use; however, availability does not automatically translate to continued usage. Limited research has explored whether disaster apps are usable and whether the apps' usability affects users' intent for continued use. The paper presents a work-in-progress study that aims to test a usability-continuance intention model for the specific context of disaster apps. The study theorises seven usability factors that influence continued intention to use. An online usability survey was used to gather user experience data on disaster apps. Initial findings, through structural equational modelling, showed that five of the seven usability factors have a significant relationship to continuance intention. Although the relationships have different weights and directions, key influencers to users' intent to continue usage are app utility, app dependability, interface output, interface input, and interface graphics. The next step of the study will investigate the mediating effects of the factors and the moderating effects of users' experience and technological comfort.
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