Laura Laguna Salvadó, Matthieu Lauras, & Tina Comes. (2018). A Sustainability Maturity Assessment Method for the Humanitarian Supply Chain. In Kees Boersma, & Brian Tomaszeski (Eds.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management (pp. 276–290). Rochester, NY (USA): Rochester Institute of Technology.
Abstract: The HSC is a key element for the success of HOs relief operations. Today, the HSC performance faces many challenges: (1) the increasing gap between funding and needs; (2) donors ask for more transparency and accountability; (3) the growing urgency of switching to sustainable development is gaining ground in public opinion. Consequently, to maintain a competitive position (order winner) in the near future, considering sustainability in addition to effectiveness and efficiency to measure the performance of the operations becomes fundamental. In the literature, some authors have highlighted that the lack of Decision Support Systems difficult the planning and achievement of sustainability performance objectives in humanitarian operations. Therefore, we propose a sustainability maturity assessment method to improve the sustainability of HSC operations. Using the information gathered from IFRC field research, as well as from the literature, a proof of concept is presented to demonstrate the relevance of the proposal.
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Sandra Lechtenberg, Adam Widera, & Bernd Hellingrath. (2017). Assessing Vendor Managed Inventory (VMI) for Humanitarian Organizations. In eds Aurélie Montarnal Matthieu Lauras Chihab Hanachi F. B. Tina Comes (Ed.), Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management (pp. 765–774). Albi, France: Iscram.
Abstract: Logistics activities are of high importance for the success of a humanitarian operation and can be responsible for up to 80% of its costs. Vendor Managed Inventory, a concept successfully applied in commercial logistics, might be a possibility to enhance the effectiveness of humanitarian logistics operations. However, there is a lack of an appropriate assessment of the VMI applicability for a humanitarian organization. We propose an adjusted VMI Readiness Score for humanitarian organizations, a tool adapted from a commercial context for the specific requirements of humanitarian scenarios, to gain a general impression of the suitability of VMI. The tool is applied exemplary to the IFRC and the result indicates that it is worthwhile to further investigate the applicability of VMI for humanitarian organizations.
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Laura Laguna Salvadó, Matthieu Lauras, & Tina Comes. (2017). Sustainable Performance Measurement for Humanitarian Supply Chain Operations. In eds Aurélie Montarnal Matthieu Lauras Chihab Hanachi F. B. Tina Comes (Ed.), Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management (pp. 775–783). Albi, France: Iscram.
Abstract: This paper proposes a performance measurement definition to consider sustainable development principles in the humanitarian supply chain operations (source, make, deliver). Previous research has shown the challenge for humanitarian organizations to consider the three sustainability pillars people, planet and profit in their decision-making processes. Based on field research with the International Federation of the Red Cross and Red Crescent (IFRC) and a literature review on humanitarian performance measurement and sustainability, we define a set of criteria, objectives and Key Performance Indicators that translates sustainability concepts to concrete humanitarian operations. Based on the Triple Bottom Line approach, the environmental and social dimensions are added to the economic dimension, which is standard in HSC literature and practice. The aim of this study is to set the basis for a Decision Support System (DSS) in operations planning.
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Laura Laguna Salvadó, Matthieu Lauras, Tina Comes, & Mathieu Grenade. (2016). A Study on the Sub-Regionalization of Humanitarian Supply Chain: the IFRC Case. In A. Tapia, P. Antunes, V.A. Bañuls, K. Moore, & J. Porto (Eds.), ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management. Rio de Janeiro, Brasil: Federal University of Rio de Janeiro.
Abstract: Humanitarian Supply Chain (HSC) performance is a key factor for disaster response. In order to be more responsive, the typical humanitarian supply strategy has evolved from a centralized to a decentralized network, generally at regional level. The objective was to reduce lead-times and costs. However, after a decade of working, organizations like the Americas and Caribbean International Federation of the Red Cross and Red Crescent (IFRC) have noticed that those objectives are only partially reached and have decided to go further in the evolution by developing sub-regionalized networks. In this study, we analyse the HSC sub-regionalization process to better understand the challenges and opportunities for humanitarian organizations. Three key aspects are point out: implementation, real-time monitoring and operations? cost-efficiency. Based on these results and considering the law maturity level of humanitarian organizations in terms of Information and Decision-Support Systems, we conclude with giving concrete guidelines for designing and developing ad-hoc monitoring and orchestrating systems.
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Laura Laguna Salvadó, Matthieu Lauras, & Tina Comes. (2015). Humanitarian Value Stream Mapping: Application to the EBOLA Outbreak. In L. Palen, M. Buscher, T. Comes, & A. Hughes (Eds.), ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management. Kristiansand, Norway: University of Agder (UiA).
Abstract: Humanitarian Supply Chain Management serves as bridge between needs and aid provided. Flows of goods and information connect the field to headquarters, distribution to procurement, beneficiaries to donors. The problems of decision-making, information sharing and coordination can be studied with this special logistics focus. We present a Value Stream Mapping approach that provides a structure to analyze and understand the problems arising in practice, such as bottlenecks; waiting times; or misaligned procurement and distribution policies. We demonstrate our lean-management approach by using the ongoing Ebola Outbreak in West Africa as Case Study.
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