Sojen Pradhan, Sanjay Lama, & Deborah Bunker. (2023). ICT Adoption for Tourism Disaster Management: A Systematic Review. In V. L. Thomas J. Huggins (Ed.), Proceedings of the ISCRAM Asia Pacific Conference 2022 (pp. 215–227). Palmerston North, New Zealand: Massey Unversity. Abstract: The tourism sector is not new to disruptions from natural disasters or human induced crises and has been recalibrating the way they operate and sustain. The scale and impact of the COVID-19 pandemic has highly impacted global tourism and the economies that rely on tourism. It has brought phenomenal challenges to humankind and many tourism organisations are on the brink of collapse and this will have a cascading effect on countries and their citizens for years to come. This paper presents the systematic literature review on the adoption of ICTs in tourism when preparing for and managing disasters. This review was conducted using the Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA) Flow diagram. Out of 585 articles from four databases, 35 peer-reviewed journal and conference articles were included for analysis. Research on potential adoption of ICT and associated tools for tourism disaster management, remains scarce. With the world coming to terms with the “new normal” of social distancing and increased use of ICT tools such as virtual reality, virtual guides, chatbots, social media and contact tracing apps due to pandemic, the investigation of adoption of such tools is long overdue. Within limited empirical studies, this review shows some trends and opportunities for the development of a critical research agenda in this area. Other innovative tools such as AI, GIS, IoTs, and visual story telling have been adopted for managing disasters related to tourism. This research demonstrates the potential adoption of ICT tools for effective disaster management and the subsequent support of global tourism. To counter the catastrophic effect on the tourism industry from COVID-19 pandemic, it is paramount to recognise cultural sensitivities and study how advancement in technology can be harnessed in all contexts. In addition to this, further exploratory research should be conducted to better understand crisis as an opportunity to develop and adopt foundational and critical ICT systems for the tourism industry. Keywords: Tourism; ICT Adoption; Disaster Management; COVID-19 Track: Logistics and SCs to Support Emergencies Share to FB \| Save citation: RTF PDF LaTeX \| Export record: Atom XML MODS XML OAI_DC XML ODF XML SRW_DC XML SRW_MODS XML

Abstract: The tourism sector is not new to disruptions from natural disasters or human induced crises and has been recalibrating the way they operate and sustain. The scale and impact of the COVID-19 pandemic has highly impacted global tourism and the economies that rely on tourism. It has brought phenomenal challenges to humankind and many tourism organisations are on the brink of collapse and this will have a cascading effect on countries and their citizens for years to come. This paper presents the systematic literature review on the adoption of ICTs in tourism when preparing for and managing disasters. This review was conducted using the Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA) Flow diagram. Out of 585 articles from four databases, 35 peer-reviewed journal and conference articles were included for analysis. Research on potential adoption of ICT and associated tools for tourism disaster management, remains scarce. With the world coming to terms with the “new normal” of social distancing and increased use of ICT tools such as virtual reality, virtual guides, chatbots, social media and contact tracing apps due to pandemic, the investigation of adoption of such tools is long overdue. Within limited empirical studies, this review shows some trends and opportunities for the development of a critical research agenda in this area. Other innovative tools such as AI, GIS, IoTs, and visual story telling have been adopted for managing disasters related to tourism. This research demonstrates the potential adoption of ICT tools for effective disaster management and the subsequent support of global tourism. To counter the catastrophic effect on the tourism industry from COVID-19 pandemic, it is paramount to recognise cultural sensitivities and study how advancement in technology can be harnessed in all contexts. In addition to this, further exploratory research should be conducted to better understand crisis as an opportunity to develop and adopt foundational and critical ICT systems for the tourism industry.

Keywords: Tourism; ICT Adoption; Disaster Management; COVID-19

Track: Logistics and SCs to Support Emergencies

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