Jong Yul Kim, Wonsang Song, & Henning Schulzrinne. (2006). An enhanced VoIP emergency services prototype. In M. T. B. Van de Walle (Ed.), Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management (pp. 102–109). Newark, NJ: Royal Flemish Academy of Belgium. Abstract: In this document we describe enhancements made to the prototype for emergency services in VoIP originally proposed and implemented in (Mintz-Habib, Rawat, Schulzrinne and Wu, 2005). In particular, we describe alternative methods of acquiring the physical location of an emergency caller and a novel way of using location information to determine call destination. We also introduce psapd, an enhanced third party call controller at the public safety answering point (PSAP), and discuss new features made possible by psapd. Preparations are underway in Texas and Virginia to install and test the enhanced prototype. Keywords: Emergency services; Information systems; Voice/data communication systems; Location information; Physical locations; Public safety answering points; Sip; Third parties; Virginia; VoIP; Internet telephony Track: COMMUNICATION CHALLENGES IN EMERGENCY RESPONSE Share to FB \| Save citation: RTF PDF LaTeX \| Export record: Atom XML MODS XML OAI_DC XML ODF XML SRW_DC XML SRW_MODS XML
Chris Murphy, Doug Phair, & Courtney Aquilina. (2005). A prototype multi-modal decision support architecture. In B. C. B. Van de Walle (Ed.), Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management (pp. 135–137). Brussels: Royal Flemish Academy of Belgium. Abstract: This paper presents the design of a decision support tool for crisis response applications. We propose a system to replace emergency contact calling trees with a multi-modal personnel contact architecture. This architecture consists of a centralized notification framework using existing enterprise e-mail, Web site, instant messaging, and voice over IP (VOIP) infrastructure. Response and audit data is collected and stored for analysis, and can be reviewed using a variety of methods in real time. Details of our prototype implementation are discussed. Specifically, we address multi-modal communication techniques and their benefits, enterprise deployment challenges, and opportunities for further research. Keywords: Decision support systems; Information systems; Internet telephony; Crisis response; Decision support tools; Decision supports; Instant messaging; Multi-modal; Multimodal communications; Prototype implementations; Voice over IP; Network architecture Track: POSTER SESSION Share to FB \| Save citation: RTF PDF LaTeX \| Export record: Atom XML MODS XML OAI_DC XML ODF XML SRW_DC XML SRW_MODS XML

Abstract: In this document we describe enhancements made to the prototype for emergency services in VoIP originally proposed and implemented in (Mintz-Habib, Rawat, Schulzrinne and Wu, 2005). In particular, we describe alternative methods of acquiring the physical location of an emergency caller and a novel way of using location information to determine call destination. We also introduce psapd, an enhanced third party call controller at the public safety answering point (PSAP), and discuss new features made possible by psapd. Preparations are underway in Texas and Virginia to install and test the enhanced prototype.

Abstract: This paper presents the design of a decision support tool for crisis response applications. We propose a system to replace emergency contact calling trees with a multi-modal personnel contact architecture. This architecture consists of a centralized notification framework using existing enterprise e-mail, Web site, instant messaging, and voice over IP (VOIP) infrastructure. Response and audit data is collected and stored for analysis, and can be reviewed using a variety of methods in real time. Details of our prototype implementation are discussed. Specifically, we address multi-modal communication techniques and their benefits, enterprise deployment challenges, and opportunities for further research.

Keywords: Decision support systems; Information systems; Internet telephony; Crisis response; Decision support tools; Decision supports; Instant messaging; Multi-modal; Multimodal communications; Prototype implementations; Voice over IP; Network architecture

Track: POSTER SESSION

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