Penadés, M. ª.C., Núñez, A. G., Canós-Cerdá, J. H., & Coronel, J. (2023). DIMEPRO: a tool for diagnosis and improvement of the self-protection plans management. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (p. 1071). Omaha, USA: University of Nebraska at Omaha.
Abstract: Ensuring people's protection is an increasingly demanded requirement, both at political and corporate levels. Within the Spanish legislative system, organizations are obliged by law to develop and maintain the so-called Self-Protection Plan (SPP). In this work, we introduce DIMEPRO, a tool that provides organizations with means to evaluate and improve the management of their SPPs (SPPM). DIMEPRO is based on the QuEP-framework, which evaluates the maturity an organization has reached regarding its SPPM. DIMEPRO aims to become the reference tool for organizations chosen to improve their self-protection; to the best of our knowledge, DIMEPRO represents a pioneer system in addressing this problem since no other tools have addressed the same problem. This tool allows the diagnosis of SPPM and provides a set of best practices that will allow a roadmap for its improvement. The results of the assessments are displayed in dashboards, as well as in reports of different natures.
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Patricia Quiroz-Palma, Ma Carmen Penadés, & Ana-Gabriela Núñez. (2020). Resilience Learning for Emergency Plan Management in Organizations. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 558–567). Blacksburg, VA (USA): Virginia Tech.
Abstract: Many governments, organizations, practitioners and researchers involved in collaboration on resilience in emergency management are agreed that this is a key aspect. The QuEP+R framework aims to improve resilience in an organization's emergency plan management, in which the stakeholders must be adequately prepared and trained for their responsibilities in the emergency plan, providing techniques that propose the improvement of the emergency plan besides resilience. However, for these techniques to be effective, organizations need the theoretical resilience proposed in QuE+R to be implemented. The CiET framework was designed for this purpose and has learning objectives and training contents related to QuEP+R techniques to train stakeholders. The CiET capability plan contents have been classified by resilience dimensions towards the optimization of resilience in emergency plan management. The integration is supported by I+R-Tool, which generates the capability plans automatically from the results of the QuEP+R assessment, which outcomes in a stakeholder's effective training, contributing to the optimization and improvement of the resilience, therefore, in improving the quality of emergency plans. Hence, the aim remains to search for the continuous improvement of the emergency plan management within organizations.
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Patricia Quiroz-Palma, Ma Carmen Penadés, & Ana-Gabriela Núñez. (2019). Towards a Capability Model for Emergency Training Improvement. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: Giving adequate attention to training personnel within an organization to perform an activity of any kind
determines its success or failure. Training in emergency management is a key point and the participants must have
adequate preparation for each activity they carry out. The different activities in each emergency management
phase generate the appropriate training according to the role performed by stakeholders. The training is provided
through techniques and IT support tools that consolidate the knowledge imparted by the trainer. This paper
describes the initial steps in creating a capability model to support the training of stakeholders and ensure the
effectiveness of the response teams, as well as the appropriate actions of workers and citizens in an emergency.
Knowledge is consolidated through training, evaluation and feedback from practice. The proposed model is being
integrated in the QuEP framework to guide organizations in assessing and improving the management of their
emergency plans.
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