Abstract: All countries have to face the COVID’19 pandemic and its heavy consequences. This sanitary crisis differs from all others in terms of the quick spread of contaminations, the high number of deaths (more than 5,5 Million globally and 123,893 in France) and the accrued number of patients hospitalized and induced in intensive care units. All sanitary procedures have proven to be inadequate. Several actors at different levels, whether international, European, national and local, as well as at the level of public and private organizations have been involved in the management of this type of crisis. These actors deal with different aspects of it, i.e., health, people protection, and economic and social situations. Existing procedures revealed a big lack in the relationships between different local and departmental actors. We did a number of interviews with strategic actors addressing the COVID’19 crisis in the City of Troyes. The objective of these interviews is to identify lessons learned from their experience feedback about relational problems and modifications needed. We present in this paper the first results of this study.