Steen-Tveit, K., Snaprud, M. H., Heinecke, J. E., & Fure Nora. (2023). Towards a Co-Created Emergency Management Collaboration Repository. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (pp. 20–32). Omaha, USA: University of Nebraska at Omaha.
Abstract: The need for information systems (ISs) to aid emergency management (EM) has been well established. Yet, despite the acknowledged benefits of ISs for EM, the support of ISs in the preparedness phase is weak. Complex EM operations require coordinated efforts across emergency organizations, which are facing enormous challenges related to the method of collaboration to cope with the impact. This paper presents an ongoing project initiated to develop an emergency management collaboration repository for a range of emergency responders, focusing on emergency cross-organizational collaboration, information sharing, exercises, and evaluations. A participatory design approach was applied for the system requirements elicitation and was carried out in two workshops with several EM stakeholders.
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Christina Tsouti, Eleni Ntzioni, Efstathia Tsarouchi, Dimitris Sakellariou, Marios Kotoulas, Christina Papadaskalopoulou, et al. (2022). Preparedness against Hazardous Events: A Novel Tool for Water Utilities. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 185–199). Tarbes, France.
Abstract: Various terms and approaches currently exist on outlining the constituent components of crisis management as well as their interrelations, focusing mainly on the effective communication between the members of the crisis management unit. A gap emerges regarding a high-level and holistic approach on crisis management that will have the organization’s preparedness as its main pillar. In this work, crisis is organized into three macro-stages, i.e., pre-crisis, crisis, post-crisis. Preparedness is conceptualized as an overarching concept that frames an organization’s crisis management approach to reduce its vulnerability in a potential crisis. The study focuses on developing a high-level tool to enhance the preparedness of water utilities. The tool aims to serve as a holistic crisis management framework to support stakeholders in qualitatively assessing and improving their level of preparedness. The “Preparedness against hazardous events” tool was the result of this work, which was positively assessed through experts’ evaluation.
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Ayda Kianmehr, & Duygu Pamukcu. (2022). Analyzing Citizens’ Needs during an Extreme Heat Event, based on 311 Service Requests: A Case Study of the 2021 Heatwave in Vancouver, British Columbia. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 174–182). Tarbes, France.
Abstract: Heat waves are becoming more common and intense with global climate change, which requires deploying resilience strategies of governments to prepare for long-term trends of higher temperatures and carefully plan emergency responses for such extreme heat events. The British Columbia province of Canada is one of the regions severely affected by extreme climatic events in 2021, which resulted in several deaths and put hundreds of thousands of people scrambling for relief. This study examines the public reactions to one of these extreme climatic events, the 2021 Pacific Northwest heatwave, in a non-emergency service request platform to uncover the types of municipal service needs during severe climatic disasters. City of Vancouver 311 system data is used to identify the impact of the heatwave on the frequency and types of service needs and examine the significance of the relationship between climatic conditions and the non-emergency service volumes.
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Ana María Cintora, Eva Teresa Robledo, Cristina Gomez, Raquel Lafuente, Ricardo García, & Cristina Horrillo. (2022). Analysis of the Chemical Incidents from Seveso Directive according to Direct Fatalities and Injuries. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 1058–1067). Tarbes, France.
Abstract: This paper provides a descriptive analysis of the eMARS database, which contains compulsory information on major chemical incidents under the SEVESO Directive. This analysis serves to assess the installations with the highest number of direct fatalities and injuries. At present, the data collected to assess the status of chemical accident risk globally are rather limited. There are some sources of data on chemical accidents in government and industry that might be used to estimate the frequency and severity of some types of events, but they are far from providing a complete perspective that covers all chemical accidents, thus limiting the possibilities of obtaining a more homogeneous picture of the risk of chemical accidents worldwide. Waste storage, treatment and disposal is one of the industrial areas with the highest number of fatalities and injuries, so we must emphasize the importance of this type of industry within the risk maps.
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Lars Gerhold, Roman Peperhove, & Edda Brandes. (2020). Using Scenarios in a Living Lab for improving Emergency Preparedness. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 568–579). Blacksburg, VA (USA): Virginia Tech.
Abstract: Emergency preparedness and management processes are highly influenced by the use of digital technologies. Unfortunately, due to their rapid development, stakeholders from civil protection as well as policy makers often are not aware of new technological possibilities, their potentials and risks. This paper offers a methodological approach to experience evolving technologies by using scenarios in a living lab, equipped with demonstrators from recent research projects. The scenarios are presented to stakeholders from civil protection and policy making by telling a future story about the potential usage of emerging technologies. The Future Security Lab allows addressees to see, understand and use technologies that may become relevant within the next five to ten years and so a profound basis for knowledge transfer is offered. The case study “Digitalization of Emergency Preparedness 2025” demonstrates how scenarios can be used to integrate demonstrators in stories about the future of civil protection. First results of an evaluation provide positive feedback from attendees.
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