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Twitter as a navigator for stranded commuters during the great east Japan earthquake
Hiroko Wilensky
author
2014
The Pennsylvania State University
University Park, PA
English
The increased use of social media, such as Twitter, was widely reported on Japanese media after the Great East Japan Earthquake of March 11, 2011. This study is a qualitative investigation of the use of Twitter by the stranded commuters and their supporters in the Tokyo metropolitan area immediately after the earthquake. This paper describes the possibilities and problems of Twitter use under a rapidly changing disaster situation. During the first evening of this disaster, the Japan Railroad and other railroad systems ceased their operations in the Tokyo area. This left more than five million commuters stranded in the area. Many commuters walked hours to return home, while others struggled to find temporary shelter and stayed overnight in the city. This study also explores if Twitter was an effective navigator for helping stranded commuters return home or find shelter.
Disasters
Earthquakes
Information systems
Crisis informatics
Disaster situations
Great east japan earthquakes
Railroad systems
Social media
Tokyo metropolitan areas
Twitter
Social networking (online)
exported from refbase (http://idl.iscram.org/show.php?record=1091), last updated on Tue, 04 Aug 2015 12:46:37 +0200
text
http://idl.iscram.org/files/wilensky/2014/1091_Wilensky2014.pdf
HirokoWilensky2014
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management
ISCRAM 2014
S.R. Hiltz
M
S
Pfaff
editor
11th International ISCRAM Conference on Information Systems for Crisis Response and Management
2014
The Pennsylvania State University
University Park, PA
conference publication
697
706
9780692211946
2411-3387
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