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Inter-organizational Resource Coordination between NGOs in emergency responses
Muriel Dufour
L. Palen
M. Buscher
T. Comes
A. Hughes
Resource coordination between NGOs is crucial to have efficient emergency responses. Information Systems (IS) are a tool facilitating resource transfers, information exchanges, and resource coordination between organizations. They cannot be efficient if they are not adapted to fundamental problems of crisis management and specifically to resource coordination processes. This paper explores the operational aspect of resource transfer processes, the intensity of resource coordination between NGOs, and the characteristics an IS, as a support to those processes, must have to improve the resource coordination. Sixty-five in-depth interviews, documentation, and on-site observations in Chile with 13 NGOs chosen for their diversity allowed identifying different categories of processes. A mixed-transformative approach being used, intensity scores were assigned to processes and global scores were calculated for NGOs, based on their processes. A brief discussion follows on how information systems should be adapted to help these processes to increase coordination intensity.
urn:ISBN:9788271177881
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Inter-organizational%20Resource%20Coordination%20between%20NGOs%20in%20emergency%20responses&stitle=ISCRAM%202015&issn=2411-3387&isbn=9788271177881&date=2015&aulast=Muriel%20Dufour&pub=University%20of%20Agder%20%28UiA%29&place=Kristiansand%2C%20Norway&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=1256
citekey:MurielDufour2015
citation:Muriel Dufour. (2015). Inter-organizational Resource Coordination between NGOs in emergency responses. In L. Palen, M. Buscher, T. Comes, & A. Hughes (Eds.), ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management. Kristiansand, Norway: University of Agder (UiA).
2015
ConferencePaper
text
Coordination
IT
NGO
Processes
Resources
file:http://idl.iscram.org/files/murieldufour/2015/1256_MurielDufour2015.pdf
University of Agder (UiA)
English
2411-3387
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
2015
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