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Inter-organizational Resource Coordination between NGOs in emergency responses
Muriel Dufour
author
2015
University of Agder (UiA)
Kristiansand, Norway
English
Resource coordination between NGOs is crucial to have efficient emergency responses. Information Systems (IS) are a tool facilitating resource transfers, information exchanges, and resource coordination between organizations. They cannot be efficient if they are not adapted to fundamental problems of crisis management and specifically to resource coordination processes. This paper explores the operational aspect of resource transfer processes, the intensity of resource coordination between NGOs, and the characteristics an IS, as a support to those processes, must have to improve the resource coordination. Sixty-five in-depth interviews, documentation, and on-site observations in Chile with 13 NGOs chosen for their diversity allowed identifying different categories of processes. A mixed-transformative approach being used, intensity scores were assigned to processes and global scores were calculated for NGOs, based on their processes. A brief discussion follows on how information systems should be adapted to help these processes to increase coordination intensity.
Coordination
IT
NGO
Processes
Resources
exported from refbase (http://idl.iscram.org/show.php?record=1256), last updated on Tue, 10 Nov 2015 04:30:06 +0100
text
http://idl.iscram.org/files/murieldufour/2015/1256_MurielDufour2015.pdf
MurielDufour2015
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
ISCRAM 2015
L. Palen
editor
M. Buscher
editor
T. Comes
editor
A. Hughes
editor
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
2015
University of Agder (UiA)
Kristiansand, Norway
conference publication
9788271177881
2411-3387
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