1.11xmlinfo:srw/schema/1/mods-v3.2New method for evaluation of crisis communication in exercises ? involve the publicSofie Ivarssonauthor2015University of Agder (UiA)Kristiansand, NorwayEnglishIn 2014, the Swedish Civil Contingencies Agency (MSB) carried out a comprehensive crisis communication multi-sector exercise. To evaluate communication in exercises there is a need for involving the public as they are the primary target group in most crises. Systematically involving the public in evaluation of exercises has only been done a few times in Sweden and there are no known international attempts. We therefore developed a method where a representative sample of 2 000 persons was drawn from the Swedish population register and invited to assess communication during the exercise. The so-called ?Public Network? finally consisted of 99 people who contributed extensively with 395 assessment questionnaires. This paper describes the method, the results and experiences. We encourage other organizations to involve the public in exercises for evaluation purposes. The results show that there is a willingness among the public to contribute to the development of crisis preparedness.communityCrisis communicationevaluation methodExercisesthe publicexported from refbase (http://idl.iscram.org/show.php?record=1274), last updated on Tue, 10 Nov 2015 04:15:28 +0100texthttp://idl.iscram.org/files/sofieivarsson/2015/1274_SofieIvarsson2015.pdfSofieIvarsson2015ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and ManagementISCRAM 2015L. PaleneditorM. BuschereditorT. ComeseditorA. HugheseditorISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management2015University of Agder (UiA)Kristiansand, Norwayconference publication97882711778812411-33871