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Applying Generic AcciMap to a DDOS Attack on a Western-European Telecom Operator
Hans C.A. Wienen
author
Faiza A. Bukhsh
author
Eelco Vriezekolk
author
Roel J. Wieringa
author
2019
Iscram
Valencia, Spain
English
After a large incident on a telecommunications network, the operator typically executes an incident analysis to
prevent future incidents. Research suggests that these analyses are done ad hoc, without a structured approach. In
this paper, we conduct an investigation of a large incident according to the AcciMap method. We find that this
method can be applied to telecommunications networks with a few small changes; we find that such a structured
approach yields many more actionable recommendations than a more focused approach and we find that both the
onset of an incident and the resolution phase merit their own analysis. We also find that such an analysis costs a
lot of effort and we propose a more efficient approach to using this method. An unexpected outcome was that
AcciMap may also be very useful for analyzing crisis organizations.
Telecommunications
AcciMap
accident analysis
incident analysis
exported from refbase (http://idl.iscram.org/show.php?record=1925), last updated on Fri, 22 Nov 2019 11:28:45 +0100
text
http://idl.iscram.org/files/hanscawienen/2019/1925_HansC.A.Wienen_etal2019.pdf
HansC.A.Wienen_etal2019
Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management
Iscram 2019
Franco
Z
editor
González
J
J
editor
Canós
J
H
editor
16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
2019
Iscram
Valencia, Spain
conference publication
978-84-09-10498-7
2411-3387
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