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Community resilience towards disruptions in the payment system
Peter Berggren
author
Molly Lundberg
author
Joeri van Laere
author
Björn J E Johansson
author
2019
Iscram
Valencia, Spain
English
This paper presents a study where nine Swedish citizens were interviewed about their concerns and expectations, from a customer perspective, in relation to a 10 day disruption in the payment system. The purpose of the study was to understand the customer?s perspective in order to provide input to the development of a simulation environment. This simulation environment aims at allowing different stakeholders to experience how a disruption in the payment system affects the local community and thereby create understanding of how resilience is built and affected. The research questions were: What do customers expect to get access to? When? What are customers prepared for? How does this differ among different customer groups? The results indicate some understanding of how such a crisis affects the local community and what the informants expects to happen. The respondents represented a diversity of socio-economic backgrounds from rural and urban parts of the municipality.
Community resilience
customer perspective
payment system
crisis management
exported from refbase (http://idl.iscram.org/show.php?record=1937), last updated on Fri, 22 Nov 2019 10:46:42 +0100
text
http://idl.iscram.org/files/peterberggren/2019/1937_PeterBerggren_etal2019.pdf
PeterBerggren_etal2019
Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management
Iscram 2019
Franco
Z
editor
González
J
J
editor
Canós
J
H
editor
16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
2019
Iscram
Valencia, Spain
conference publication
978-84-09-10498-7
2411-3387
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