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Decision support technology to support risk analysis and disaster recovery plan formulation: Towards IT and business continuity
Anne-Francoise Rutkowski
Willem Van Groenendaal
Bartel A. Van De Walle
Jan Pol
B. Van de Walle, B.C.
The paper presents a four-phase action research project that was (and still is) conducted at the department of Information Management Customer Support and Operations (IM\CS&O) of a large multi-national company. The department is in charge of ICT-service continuity and has to produce ICT recovery plans that are integrated with the organization's overall Business Continuity plan. Interviews, Group Support System (GSS) technologies as well as a risk survey have been used to gather information and identify risks and threats. A systematic quantitative classification, measuring the impact of loss of ICT services on the company's business processes in terms of cost and risk will allow in the near future to utilize an economic decision model to prioritize the core activities of training and implementation of a recovery disaster plan. The research has made clear to the involved protagonists the necessity to share information, to develop awareness, and to formulate a shared recovery disaster plan to ensure ICT/business continuity and/or recovery when ICT disruptions occurs. © Proceedings ISCRAM 2004.
urn:ISBN:9076971080
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Decision%20support%20technology%20to%20support%20risk%20analysis%20and%20disaster%20recovery%20plan%20formulation%3A%20Towards%20IT%20and%20business%20continuity&stitle=ISCRAM%202004&issn=2411-3387&isbn=9076971080&date=2004&spage=127&epage=132&aulast=Anne-Francoise%20Rutkowski&au=Willem%20Van%20Groenendaal&au=Bartel%20%20A.%20Van%20De%20Walle&au=Jan%20Pol&pub=Royal%20Flemish%20Academy%20of%20Belgium&place=Brussels&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=197
citekey:Anne-FrancoiseRutkowski_etal2004
citation:Anne-Francoise Rutkowski, Willem Van Groenendaal, Bartel A. Van De Walle, & Jan Pol. (2004). Decision support technology to support risk analysis and disaster recovery plan formulation: Towards IT and business continuity. In B. C. B. Van de Walle (Ed.), Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management (pp. 127-132). Brussels: Royal Flemish Academy of Belgium.
2004
ConferencePaper
text
Decision support systems
Disasters
Groupware
Information management
Information systems
Mobile telecommunication systems
Risk analysis
Business continuity
Business continuity plans
Disaster recovery plan
Economic decision model
Group support systems
Multi-national companies
Quantitative classifications
Recovery planning
Recovery
file:http://idl.iscram.org/files/rutkowski/2004/197_Rutkowski_etal2004.pdf
Royal Flemish Academy of Belgium
English
2411-3387
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management
2004
127
132
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