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A tool to quickly increase knowledge for effective coordination in crises
Lisette de Koning
author
Kees van Dongen
author
Floor Thönissen
author
Thom de Vries
author
Peter Essens
author
2017
Iscram
Albi, France
English
In complex crises, coordination between organizations is challenging. Knowledge needed to coordinate, like responsibilities, capabilities and interdependencies between tasks are often not known or not communicated systematically. As a result, coordination develops gradually and causes confusion. In this paper we describe an approach and tool called 'Profiler', that focuses on quickly increasing knowledge and understanding about the participating organizations while preparing for, or at the beginning of a crisis. Profiler was evaluated during an exercise of 1 Civil Military Coordination Battalion (1CIMICbat). Teams consisting of functional specialists performed a damage and needs assessments after a flooding. The results show that participants that used Profiler increased their knowledge and integrated understanding, when this was initially lacking. Further, participants with improved knowledge and integrated understanding, coordinated more within and between teams, when they perceived to be interdependent. Our results point in the direction that coordination effectiveness and efficiency may be improved with our approach.
Coordination
collaboration
team knowledge
integrated understanding
preparation
exported from refbase (http://idl.iscram.org/show.php?record=2013), last updated on Mon, 25 Nov 2019 14:14:32 +0100
text
http://idl.iscram.org/files/lisettedekoning/2017/2013_LisettedeKoning_etal2017.pdf
LisettedeKoning_etal2017
Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management
Iscram 2017
Tina Comes
F
B
editor
14th International Conference on Information Systems for Crisis Response And Management
2017
Iscram
Albi, France
conference publication
220
233
2411-3387
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