1.1
1
xml
info:srw/schema/1/mods-v3.2
WhatsApp for Monitoring and Response during Critical Events: Aggie in the Ghana 2016 Election
Andrés Moreno
author
Philip Garrison
author
Karthik Bhat
author
2017
Iscram
Albi, France
English
Mobile Instant Messaging platforms like WhatsApp are becoming increasingly popular. They have expanded access to digital text, audio, picture, and video messaging. Integrating them into existing crisis monitoring and response platforms and workflows can help reach a wider population. This paper describes a first attempt to integrate WhatsApp into Aggie, a social media aggregating and monitoring platform. We report on the deployment of this integration during Ghana's 2016 election, along with Twitter, Facebook, and RSS. The WhatsApp messages collected by Aggie during the election improved the eectiveness of the monitoring eorts. Thanks to these messages, more incidents were found and escalated to the Electoral Commission and security forces. From interviews with people involved in monitoring and response, we found that the WhatsApp integration helped their coordination and monitoring activities.
social media analysis
election monitoring
crisis prevention
WhatsApp
Ghana
mobile instant messaging
exported from refbase (http://idl.iscram.org/show.php?record=2052), last updated on Mon, 25 Nov 2019 14:35:55 +0100
text
http://idl.iscram.org/files/andresmoreno/2017/2052_AndresMoreno_etal2017.pdf
AndresMoreno_etal2017
Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management
Iscram 2017
Tina Comes
F
B
editor
14th International Conference on Information Systems for Crisis Response And Management
2017
Iscram
Albi, France
conference publication
645
655
2411-3387
1