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Social Media Resources Named after a Crisis Event
Apoorva Chauhan
author
Amanda Lee Hughes
author
2018
Rochester Institute of Technology
Rochester, NY (USA)
English
Crisis Named Resources (CNRs) are the social media accounts and pages named after a crisis event. CNRs typically appear spontaneously after an event as places for information exchange. They are easy to find when searching for information about the event. Yet in most cases, it is unclear who manages these resources. Thus, it is important to understand what kinds of information they provide and what role they play in a response. This paper describes a study of Facebook and Twitter CNRs around the 2016 Fort McMurray wildfire. We report on CNR lifecycles, and their relevance to the event. Based on the information provided by these resources, we categorize them into 8 categories: donations, fundraisers, prayers, reactions, reports, needs and offers, stories, and unrelated. We also report on the most popular CNR on both Facebook and Twitter. We conclude by discussing the role of CNRs and the need for future investigation.
Crisis Informatics
Crisis Named Resources
Social Media
exported from refbase (http://idl.iscram.org/show.php?record=2132), last updated on Mon, 25 Nov 2019 10:45:49 +0100
text
http://idl.iscram.org/files/apoorvachauhan/2018/2132_ApoorvaChauhan+AmandaLeeHughes2018.pdf
ApoorvaChauhan+AmandaLeeHughes2018
ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management
Iscram 2018
Kees Boersma
editor
Brian Tomaszeski
editor
ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
2018
Rochester Institute of Technology
Rochester, NY (USA)
conference publication
573
583
978-0-692-12760-5
2411-3387
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