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The lack of preparedness for payment disruptions in local community core businesses
Björn Johan Erik Johansson
author
Amanda Jaber
author
Joeri van Laere
author
Peter Berggren
author
2018
Rochester Institute of Technology
Rochester, NY (USA)
English
One of the most important infrastructures for society is the payment system. If this system malfunctions, it can lead to disruptions in other critical infrastructures. By developing resilience i.e. the ability to recover or resist different disruptions in complex dynamic systems, as well as analyzing and raising awareness about it, such events can hopefully be handled better. The purpose of this study is to gain an insight into the different sectors' ways of dealing with disturbances in the payment system. Six participants from the food, fuel and bank sectors were interviewed using semi-structured questions. The interviews were conducted and data was analyzed using a thematic analysis approach. The results indicate a low level of resilience maturity among these organizations when it comes to handle long-term disruptions in the payment systems. The results provide valuable input to the project and a better understanding of payment infrastructure resilience.
Critical infrastructure
resilience
payment system
food distribution
fuel distribution
exported from refbase (http://idl.iscram.org/show.php?record=2162), last updated on Mon, 25 Nov 2019 10:12:47 +0100
text
http://idl.iscram.org/files/bjoernjohanerikjohansson/2018/2162_BjoernJohanErikJohansson_etal2018.pdf
BjoernJohanErikJohansson_etal2018
ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management
Iscram 2018
Kees Boersma
editor
Brian Tomaszeski
editor
ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
2018
Rochester Institute of Technology
Rochester, NY (USA)
conference publication
904
913
978-0-692-12760-5
2411-3387
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