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Shifting Control and Trust: Exploring Implications of Introducing Delegated Decision Support Systems
Stephan Weijman
author
Kenny Meesters
author
2020
Virginia Tech
Blacksburg, VA (USA)
English
Increased information access and more intelligent information systems enable more operators in an organization to autonomously make decisions. These delegated decision-making opportunities play an important role during critical events, as operators -such as emergency teams and responders- can work independently and rely less on a centralized decision-making structure. Moreover, the operators' perceived level of trust increases while also limiting the coordinators' perceived control. In this paper, we examine the influence of such systems on the shift in perceived control and empowerment for both operators and commanders. In our experiments, conducted at the Royal Netherlands Air Force, we found that the introduction of these systems indeed affects perceived control and empowerment, specifically as perceived by the coordinator. These factors will play an important role in the effective use of such systems and their transformative effect on an organization. Especially considering the ongoing technical and organizational developments in crisis information management.
Command & Control (C2)
Information Systems
Delegated decision-making
Empowerment
Trust & Control.
s.weijman@mindef.nl
exported from refbase (http://idl.iscram.org/show.php?record=2229), last updated on Mon, 29 Jun 2020 07:34:33 +0200
text
http://idl.iscram.org/files/stephanweijman/2020/2229_StephanWeijman+KennyMeesters2020.pdf
StephanWeijman+KennyMeesters2020
ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management
Iscram 2020
Amanda Hughes
editor
Fiona McNeill
editor
Christopher W. Zobel
editor
17th International Conference on Information Systems for Crisis Response and Management
2020
Virginia Tech
Blacksburg, VA (USA)
conference publication
285
294
2411-3414
978-1-949373-27-28
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