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IS capability for incident management and the DERMIS design premises
Gerd Van Den Eede
author
Willem J. Muhren
author
Raphaël Smals
author
Bartel A. Van De Walle
author
2006
Royal Flemish Academy of Belgium
Newark, NJ
English
In this paper we present a dynamic model of the performance of an organization's Incident Management process as determined by the capability of its supporting emergency response information system. Our work is based on the Capability Trap model by Repenning & Sterman (2001) and draws from the many insights on emergency response information systems design as described in the DERMIS (Dynamic Emergency Response Management Information System) framework established by Turoff et al. 2004. Whereas the latter describes the premises that underlie an Information System (IS) that is capable of ensuring a reliable and flexible emergency response, the present paper contributes to the research field by looking at the interrelations of the aforementioned premises. We take a System Dynamics approach and gain insights in the key determinants of IS Capability by highlighting the mutual interdependences grouped around the concepts of adaptability, control, implicit knowledge and explicit knowledge.
System theory
Capability trap
Emergency Response Information Systems
Incident Management
Iscram
System Dynamics
Emergency services
exported from refbase (http://idl.iscram.org/show.php?record=227), last updated on Sun, 09 Aug 2015 11:39:00 +0200
text
http://idl.iscram.org/files/vandeneede/2006/227_VanDenEede_etal2006.pdf
GerdVanDenEede_etal2006
Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management
ISCRAM 2006
B. Van de Walle
M
Turoff
editor
3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
2006
Royal Flemish Academy of Belgium
Newark, NJ
conference publication
251
261
9090206019; 9789090206011
2411-3387
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