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The Wikipedia Contribution to Social Resilience During Terrorist Attacks
Sandrine Bubendorff
author
Caroline Rizza
author
2020
Virginia Tech
Blacksburg, VA (USA)
English
This paper aims at studying the role of Wikipedia in social resilience processes during terrorist attacks. It discusses how Wikipedia users' specific skills are mobilized in order to make sense of the event as it unfolds. We have conducted an ethnographic analysis of several Wikipedia's terrorist attacks pages as well as interviews with regular Wikipedia's contributors. We document how Wikipedia is used during crisis by readers and contributors. Doing so, we identify a specific pace of contributions which provides reliable information to readers. By discussing the conditions of their trustworthiness, we highlight how historical sources (i.e. traditional media and authorities) support this pace. Our analyses demonstrate that citizens are engaging very quickly in processes of resilience and should be, therefore, considered as relevant partners by authorities when engaging a response to the crisis.
Wikipedia
Resilience Process
Terrorist Attacks
Social Media.
sandrine.bubendorff@telecom-paristech.fr
exported from refbase (http://idl.iscram.org/show.php?record=2271), last updated on Mon, 29 Jun 2020 07:56:47 +0200
text
http://idl.iscram.org/files/sandrinebubendorff/2020/2271_SandrineBubendorff+CarolineRizza2020.pdf
SandrineBubendorff+CarolineRizza2020
ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management
Iscram 2020
Amanda Hughes
editor
Fiona McNeill
editor
Christopher W. Zobel
editor
17th International Conference on Information Systems for Crisis Response and Management
2020
Virginia Tech
Blacksburg, VA (USA)
conference publication
790
801
2411-3456
978-1-949373-27-70
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