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Operational risk in incident management: A cross-fertilisation between ISCRAM and IT governance
Gerd Van Den Eede
author
Bartel A. Van De Walle
author
2005
Royal Flemish Academy of Belgium
Brussels
English
The objectives of the research reported by the authors in this paper are threefold. First, the authors want to fine-tune the rresearch methodology on risk identification based on cognitive mapping techniques and group decision support systems (GDSS) developed earlier (Rutkowski et al., 2005). Second, the authors want to determine how High Reliability Theory (HRT) – through the characteristics of High Reliability Organisations (HROs) – can be applied in the particular organisational context of an important economic sector like banking. Third, the authors want to inquire into how Information Systems for Crisis Response and Management can benefit from experiences gained in a mainstream context. More specifically, the use of the Information Technology Infrastructure Library (ITIL) methodology will be explored from the perspective of Incident Management as a sub-process of ICT management.
Artificial intelligence
Decision support systems
Group theory
Information systems
Knowledge management
Mapping
Cognitive mapping
Financial institution
Incident Management
Iscram
IT governance
Learning organisation
Normal Accidents Theory
Operational risks
Reliability theory
exported from refbase (http://idl.iscram.org/show.php?record=228), last updated on Sun, 09 Aug 2015 06:28:33 +0200
text
http://idl.iscram.org/files/vandeneede/2005/228_VanDenEede+VanDeWalle2005.pdf
GerdVanDenEede+BartelA.VanDeWalle2005
Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management
ISCRAM 2005
B. Van de Walle
B
Carle
editor
2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
2005
Royal Flemish Academy of Belgium
Brussels
conference publication
53
60
9076971099
2411-3387
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