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\bibitem{GerdVanDenEede+BartelA.VanDeWalle2005} Gerd Van Den Eede, \& Bartel A. Van De Walle. (2005). Operational risk in incident management: A cross-fertilisation between ISCRAM and IT governance. In B. C. B. Van de Walle (Ed.), \textit{Proceedings of ISCRAM 2005 -- 2nd International Conference on Information Systems for Crisis Response and Management} (pp. 53--60). Brussels: Royal Flemish Academy of Belgium.

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