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Toward an Integrative Model of Trust for Digital Emergency Communication
Pouyan Fotouhi Tehrani
Niklas von Kalckreuth
Selma Lamprecht
Amanda Hughes
Fiona McNeill
Christopher W. Zobel
Digital technologies have become an integral enabler of communication during various phases of emergency management (EM). A crucial prerequisite of effective communication between authorities and the public during EM is the establishment of adequate mutual trust. Trust, however, is an elusive concept which is not easily translatable into technical settings. In this paper we propose an integrative model of trust in digital communication and show how such model can be advantageous in assessing and improving trust relations in context of EM. Our interdisciplinary model, which is based on findings from psychology, sociology and computer sciences provides an abstraction which not only seizes both subjective and objective as well as personal and non-personal, \eg institutional or cultural, aspects of trust but at the same time is concrete enough to be applicable to real-life scenarios.
urn:ISBN:2411-3477
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Toward%20an%20Integrative%20Model%20of%20Trust%20for%20Digital%20Emergency%20Communication&stitle=Iscram%202020&issn=978-1-949373-27-91&isbn=2411-3477&date=2020&spage=1012&epage=1021&aulast=Pouyan%20Fotouhi%20Tehrani&au=Niklas%20von%20Kalckreuth&au=Selma%20Lamprecht&pub=Virginia%20Tech&place=Blacksburg%2C%20VA%20%28USA%29&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=2292
citekey:PouyanFotouhiTehrani_etal2020
citation:Pouyan Fotouhi Tehrani, Niklas von Kalckreuth, & Selma Lamprecht. (2020). Toward an Integrative Model of Trust for Digital Emergency Communication. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 1012-1021). Blacksburg, VA (USA): Virginia Tech.
2020
ConferencePaper
text
Trust
Emergency Management
Digital Communication
Modeling
file:http://idl.iscram.org/files/pouyanfotouhitehrani/2020/2292_PouyanFotouhiTehrani_etal2020.pdf
Virginia Tech
English
978-1-949373-27-91
ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management
2020
1012
1021
1