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Author
Duygu Pamukcu
;
Christopher Zobel
;
Yue Ge
Title
Analysis of Orange County, Florida 311 System Service Requests During the COVID-19 Pandemic
Type
Conference Article
Year
2021
Publication
ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management
Abbreviated Journal
Iscram 2021
Volume
Issue
Pages
208-217
Keywords
Disaster management, COVID-19, 311 system, Orlando
Abstract
The Orlando metropolitan area in Florida, where Walt Disney World is located, is intimately familiar with impacts of natural disasters because of the yearly threat of hurricanes in the southeastern United States. One of the tools that has aided them in their efforts to monitor and manage such disasters is their 311 non-emergency call system, through which local residents can issue requests to the municipality for disaster-related information or other services. This paper provides a preliminary examination of the potential for the Orange County 311 system to provide actionable information to them in support of their efforts to manage a different type of disaster: the COVID-19 pandemic. The potential of the system to support the County in this context is illustrated through several preliminary analyses of the complete set of service requests that were registered in the first ten months of 2020.
Address
Virginia Tech; Virginia Tech; University of Central Florida
Corporate Author
Thesis
Publisher
Virginia Tech
Place of Publication
Blacksburg, VA (USA)
Editor
Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
978-1-949373-61-5
ISBN
Medium
Track
Analytical Modeling and Simulation
Expedition
Conference
18th International Conference on Information Systems for Crisis Response and Management
Notes
duygu@vt.edu
Approved
no
Call Number
ISCRAM @ idladmin @
Serial
2326
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