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Communication Technology Problems and Needs of Rural First Responders
Kerrianne Morrison
Yee-Yin Choong
Shanee Dawkins
Sandra Spickard Prettyman
Anouck Adrot
Rob Grace
Kathleen Moore
Christopher W. Zobel
Although new technology may benefit rural first responders to help them serve their communities, to date little is known about what communication technology problems rural first responders most need addressed and what future technology they desire. To explore the context of use and communication technology problems and needs of rural first responders, semi-structured interviews were conducted with 63 rural first responders across four disciplines: Communications (Comm) Center & 9-1-1 Services, Emergency Medical Services, Fire Service, and Law Enforcement. Using qualitative data analysis, interview data were sorted into problems and needs categories. Rural first responders' greatest problems were with reliable coverage/connectivity, interoperability, implementation/information technology (IT) infrastructure, and physical ergonomics. Rural first responders' greatest need for new technology was to address their current problems, but they were interested in new technology that leverages real-time technology and location tracking. Implications for researchers and developers of public safety communication technology are discussed.
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Communication%20Technology%20Problems%20and%20Needs%20of%20Rural%20First%20Responders&stitle=Iscram%202021&issn=978-1-949373-61-5&date=2021&spage=817&epage=834&aulast=Kerrianne%20Morrison&au=Yee-Yin%20Choong&au=Shanee%20Dawkins&au=Sandra%20Spickard%20Prettyman&pub=Virginia%20Tech&place=Blacksburg%2C%20VA%20%28USA%29&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=2376
citekey:KerrianneMorrison_etal2021
citation:Kerrianne Morrison, Yee-Yin Choong, Shanee Dawkins, & Sandra Spickard Prettyman. (2021). Communication Technology Problems and Needs of Rural First Responders. In Anouck Adrot, Rob Grace, Kathleen Moore, & Christopher W. Zobel (Eds.), ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management (pp. 817-834). Blacksburg, VA (USA): Virginia Tech.
2021
ConferencePaper
text
Communication technology, First responders, Public safety, Rural communities, Usability
file:http://idl.iscram.org/files/kerriannemorrison/2021/2376_KerrianneMorrison_etal2021.pdf
Virginia Tech
English
978-1-949373-61-5
ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management
2021
817
834
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