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Understanding Understanding at the Boundary of Inter-organizational Crisis Management – Perspectives from the Swedish COVID-19 Response
Jonas Herkevall
Björn J E Johansson
Rob Grace
Hossein Baharmand
The objective of this paper is to understand understanding at the boundaries of inter-organizational crisis management – through different practitioner accounts of the Swedish COVID-19 response. Large-scale crisis management is challenging, as it demands cooperation across organizational boundaries. This paper presents an interview study conducted in Sweden during the COVID-19 response. Findings suggest that cooperative work at the inter-organizational boundaries depends on the ability to bridge discursive boundaries. From the perspective of an organization, this demands understanding of the rationale, values, constraints and capabilities of other organizations. Interviewees expressed frustration due to the time demands of establishing such an understanding. Despite time demands, establishing understanding was needed as the ability to conduct basic tasks such as sharing information and resources, and coordinating action emerge from that understanding. In this paper, it is suggested that new approaches to training that comprise general boundary-crossing skills be added to existing training and exercise programs.
urn:ISBN:978-82-8427-099-9
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Understanding%20Understanding%20at%20the%20Boundary%20of%20Inter-organizational%20Crisis%20Management%20%96%20Perspectives%20from%20the%20Swedish%20COVID-19%20Response&stitle=Iscram%202022&issn=2411-3387&isbn=978-82-8427-099-9&date=2022&spage=322&epage=333&aulast=Jonas%20Herkevall&au=Bj%F6rn%20J%20E%20Johansson&place=Tarbes%2C%20France&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=2421
citekey:JonasHerkevall+BjoernJEJohansson2022
citation:Jonas Herkevall, & Björn J E Johansson. (2022). Understanding Understanding at the Boundary of Inter-organizational Crisis Management – Perspectives from the Swedish COVID-19 Response. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 322-333). Tarbes, France.
2022
ConferencePaper
text
Boundary-crossing Competence
Boundary Discourse
Systems Science
Complex Adaptive Systems
Constructivism
file:http://idl.iscram.org/files/jonasherkevall/2022/2421_JonasHerkevall+BjoernJEJohansson2022.pdf
English
2411-3387
ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management
2022
322
333
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