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Understanding Understanding at the Boundary of Inter-organizational Crisis Management – Perspectives from the Swedish COVID-19 Response
Jonas Herkevall
author
Björn J E Johansson
author
2022
Tarbes, France
English
The objective of this paper is to understand understanding at the boundaries of inter-organizational crisis management – through different practitioner accounts of the Swedish COVID-19 response. Large-scale crisis management is challenging, as it demands cooperation across organizational boundaries. This paper presents an interview study conducted in Sweden during the COVID-19 response. Findings suggest that cooperative work at the inter-organizational boundaries depends on the ability to bridge discursive boundaries. From the perspective of an organization, this demands understanding of the rationale, values, constraints and capabilities of other organizations. Interviewees expressed frustration due to the time demands of establishing such an understanding. Despite time demands, establishing understanding was needed as the ability to conduct basic tasks such as sharing information and resources, and coordinating action emerge from that understanding. In this paper, it is suggested that new approaches to training that comprise general boundary-crossing skills be added to existing training and exercise programs.
Boundary-crossing Competence
Boundary Discourse
Systems Science
Complex Adaptive Systems
Constructivism
exported from refbase (http://idl.iscram.org/show.php?record=2421), last updated on Thu, 03 Nov 2022 22:12:17 +0100
text
http://idl.iscram.org/files/jonasherkevall/2022/2421_JonasHerkevall+BjoernJEJohansson2022.pdf
JonasHerkevall+BjoernJEJohansson2022
ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management
Iscram 2022
Rob Grace
editor
Hossein Baharmand
editor
2022
Tarbes, France
conference publication
322
333
978-82-8427-099-9
2411-3387
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