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\bibitem{RobGrace_etal2023} Rob Grace, Sanjana Gautam, \& Andrea Tapia. (2023). Continuity of Operations Planning in Public-Safety Answering Points during the COVID-19 Pandemic. In V. L. Thomas J. Huggins (Ed.), \textit{Proceedings of the ISCRAM Asia Pacific Conference 2022} (pp. 173--180). Palmerston North, New Zealand: Massey Unversity.

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