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Digitalized Co-production and Volunteerism in Emergency Response: a Literature Review
Alkusaibati, W.
Pilemalm, S.
Jaziar Radianti
Ioannis Dokas
Nicolas Lalone
Deepak Khazanchi
ICT-enabled or digitalized co-production of public services has become increasingly relevant to emergency response and crisis management. This study provides a literature review on this phenomenon, exploring both large-scale crises and frequent emergencies. We found that research in the domain is scarce and focuses mainly on the phenomenon in terms of digital volunteerism. In large-scale crises, they mostly refer to spontaneous forms of volunteering, and in smaller emergencies, to more organized volunteers that collaborate with a response organization over time. Similarities to digitalized co-production in the public sector generally include financial, administrative, ICT, and demographic factors. Differences include, e.g., aspects of coordination, support, and processing by formal actors. We argue that there are benefits of adding a theoretical co-production perspective to digital volunteerism in emergency response and that our literature review can guide future research on models and (the double) use of volunteers in both kinds of emergencies.
info:doi/10.59297/ARQO2281
urn:ISBN:979-8-218-21749-5
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Digitalized%20Co-production%20and%20Volunteerism%20in%20Emergency%20Response%3A%20a%20Literature%20Review&stitle=Iscram%202023&issn=2411-3387&isbn=979-8-218-21749-5&date=2023&spage=738&epage=750&aulast=Alkusaibati&aufirst=W.&au=Pilemalm%2C%20S.&pub=University%20of%20Nebraska%20at%20Omaha&place=Omaha%2C%20USA&id=info%3Adoi%2F10.59297%2FARQO2281&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=2562
citekey:Alkusaibati+Pilemalm2023
citation:Alkusaibati, W., & Pilemalm, S. (2023). Digitalized Co-production and Volunteerism in Emergency Response: a Literature Review. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (pp. 738-750). Omaha, USA: University of Nebraska at Omaha.
2023
ConferencePaper
text
Digital
Co-Production
Volunteers
Emergency Response
Crisis Response
file:http://idl.iscram.org/files/alkusaibati/2023/2562_Alkusaibati+Pilemalm2023.pdf
University of Nebraska at Omaha
English
2411-3387
Proceedings of the 20th International ISCRAM Conference
2023
738
750
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