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Sensemaking in command centre contexts
Fredrik Bergstrand
M.A. Santos, L.S., E. Portela
This paper presents descriptive accounts from the work conducted at a Swedish fire and rescue service's command centre during a high risk protest. Sensemaking has been applied as a theoretical lens on the empirical data. Two specific episodes has been selected to demonstrate how the process of sensemaking is manifested in the context of the command centre. The paper also includes implications for design suggesting how information systems for this context should be designed to better support sensemaking.
urn:ISBN:9789724922478
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Sensemaking%20in%20command%20centre%20contexts&stitle=ISCRAM%202011&issn=2411-3387&isbn=9789724922478&date=2011&aulast=Fredrik%20Bergstrand&pub=Information%20Systems%20for%20Crisis%20Response%20and%20Management%2C%20ISCRAM&place=Lisbon&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=311
citekey:FredrikBergstrand2011
citation:Fredrik Bergstrand. (2011). Sensemaking in command centre contexts. In E. Portela L. S. M.A. Santos (Ed.), 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011. Lisbon: Information Systems for Crisis Response and Management, ISCRAM.
2011
ConferencePaper
text
Communication
Information technology
Risk management
Activists
Command centres
Design implications
Emergency management
Fire and rescue services
Participant observations
Protest
Sensemaking
Sweden
Information systems
file:http://idl.iscram.org/files/bergstrand/2011/311_Bergstrand2011.pdf
Information Systems for Crisis Response and Management, ISCRAM
English
2411-3387
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011
2011
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